"Great company to deal with great bikes…"

Great company to deal with great bikes to ride and for a small IBD very nice people to work with. Thanks so much borealis.

"Fat bike fun!"

I purchased the Borealis Crestone GTX with the lauf fork this past December. This is an aggressive and light trail ripping machine. I mostly use it when the trails are snow covered or wet and muddy. I’m getting used to the proper tire pressure with the stock aluminum rims. If I use less than 8.5psi I risk bending the rim on the rocky terrain (this is inconvenient but easily correctable). In the future I may spring for the carbon rims as an upgrade. It was a great experience dealing directly with Steve Kaczmarek. He was responsive and went out of his way to make sure I was getting the right bike, and resolved minor issues immediately. I absolutely love the bike, and recommend it as a super fun ride that will keep you off the boring indoor trainer even during inclement weather. Thanks Steve!

"Weak Customer Service"

Initially I had a good experience when I bought the bike. Shipping was quick and the bike was mostly assembled so it was super easy to build up.

However, less than a year into it I started having trouble with a leaking rear brake caliper (Sram Level T). I realize that Borealis doesn't have any control over components. I sent multiple emails requesting some direction on how to handle the situation.....crickets. I never got an answer. So I just replaced the brakes with shimano XT's all together.

Then I had an issue with the rear derailleur cage. It got bent...no big deal these things happen. It was not repairable. So, I decided to replace the derailleur and shifter. When I tried to route the shift cable through the internal routing path I COULD NOT get the cable to exit where it was supposed to on the rear chain stay. I tried the magnet trick to pull the cable along. I also tried the thread / vacuum technique...NO Luck. I called Borealis and the said I would have to strip the bike and send it in but it was not likely to be covered by warranty.

Eventually, I found the problem by using a fiber optic endoscope. The internal routing tube inside the frame was completely broken 8" down from the head tube. Eventually I got the cable routed, Borealis was not interested in how or why this happened.

I ride this bike a lot and it's a pretty nice frame. However, their "after sale" customer service is weak.

"Borealis Fat Bikes, #1 in my opionion!"

Borealis Fat Bikes are the best bikes I have ever had the pleasure to ride. I have over 40 years experience owning, riding and trying many different bikes. I currently own 9 bikes. N+1. I find myself always choosing the Borealis. It handles any terrain. I live in the mountains of Northeastern PA. We have rocky, rooty, sandy, muddy trails. This bike handles all terrain with ease. It is truly a pleasure to ride. Comfortable, nimble, and faster than my 29er. Climbs and descends with ease. I am a huge fan of these bikes and would suggest anyone looking for a top quality fat bike give them a try. You won't be disappointed!

"Good customer service, poor product."

Good customer service, poor product design. Yampa should be using a rear thru-axle. Any uphill torque and the rear axle would come out of drop-outs. This is a known issue and cause for a product recall. Customer support was great trying to find a solution but I still cannot safely use this bike. Have tried everything asked and bike still is not safe for use. $1500 lesson >> buy local and support your LBS!

"excellent service and a great bike."

excellent service and a great bike.

"Excellent customer service"

Excellent customer service.
If you are buying a Fat Bike this is the place to buy it from.
Easy to assemble and no damage in shipping due to their protective packaging.

"5 star experience"

Great product excellent costumer service!!

"I got a great deal on a great bike,"

I got a great deal on a great bike,

"Amazing products and customer service"

Excellent products, but more importantly, expert customer service. The people at Borealis really go the extra mile.

I have ordered a frameset, extra hubs, and warranty replacement of a fork on separate occasions. The warranty replacement happened while living abroad. In each instance the people I spoke to were fantastic at identifying the right products and ensuring I received what I needed efficiently.

The Borealis bike I am currently riding is a 1st generation Yampa, and has been one of my most favorite bikes that I’ve owned (and I have quite a collection).

Borealis has the trifecta - great quality, high performance, and trusted support.