"Orchid was delivered on time with…"

Orchid was delivered on time with beautiful quality.

"The roses were alright but expensive"

The roses were alright but I expected something more stunning with nearly.50 GBP !

"Very reliable"

I bought flowers from another continent to surprise my daughter on her birthday and they delivered exactly what I ordered on time.

"Great experience"

The delivery was on time and I was notified all the way at the day of delivery also when it was delivered.
The size of the buquet wasn't mentioned in the site but it turned to be great and beautiful.

"Pretty flowers but arrived much earlier…"

Pretty flowers but arrived much earlier than expected.

"Thank you for the simple ordering."

Thank you for the simple ordering.

"On the day of delivery they cancelled…"

On the day of delivery they cancelled it and changed it for another one and I was expecting the note to be a letter but instead it is just a printed Word sheet.

"ОБМАН"

Заказала шикарный букет PREMIUM, прислали ужасный маленький букет из совсем других цветов... Не доверяйте им

"Customer is not valued. Flowers were trash"

I recently ordered a bouquet from this florist, and I am incredibly disappointed with my experience. The flowers I received were nothing like what was advertised on their website. It's clear that the arrangements shown online are misleading, as the bouquet delivered fell flat and lacked the quality and aesthetic promised.

When I reached out to them, they justified the substitutions but offered no real explanation for why the final product looked so different. Their policy on substitutions was not made clear during the ordering process, which feels misleading. If significant changes are likely, customers should be informed ahead of time.

To make matters worse, the quality of the flowers I received did not match the price I paid. I expected much better based on their marketing materials, but instead, I received a subpar arrangement that frankly looked like a last-minute throw-together.

I would not recommend this florist to anyone. Save your money and look elsewhere for quality arrangements. One star for a very frustrating experience.hank you for your response regarding my recent bouquet order. While I understand that substitutions may sometimes be necessary, I must firmly express my dissatisfaction with the bouquet I received and the explanations provided in your email.
The bouquet pictured on your website created high expectations, but the reality fell significantly short. Your justification that substitutions may be made is noted, but the arrangement delivered neither captured the spirit nor the aesthetic of the one advertised.
Furthermore, your policy on substitutions was not communicated clearly or prominently during the ordering process. If such significant deviations are possible, customers should be informed explicitly before completing their purchase. It’s misleading to feature photographs of bouquets that do not realistically reflect what will be delivered.
Additionally, your statement that the bouquet was "to the same value or greater" is questionable. The quality and appearance of the flowers delivered suggest otherwise. Attaching a generic disclaimer does not absolve your responsibility to provide a product that meets the expectations set by your own marketing materials.
I would like to request the following:
A full refund or a replacement bouquet that matches the quality and aesthetic promised.
A review of your website practices to ensure that the images and descriptions accurately reflect what customers can expect to receive.
I believe these steps are necessary to restore my confidence in your services. I hope you take this feedback seriously and address my concerns promptly.

Kind Regards

"high prices and surprise charges "

even after paying a high fee for shipping, I still receieved a surprise message days later asking for more money or my order would be cancelled.