"I don’t normally post reviews however…"

I don’t normally post reviews however when you have excellent service it’s good to let others know they are in safe hands.
I already new what hardware/3D printer I wanted to purchase so I didn’t speak to Additive X before buying , but I did try to find some UK distributors/sellers and various issues with checkout/stock and shipping etc. so looked on the Bambu labs site and found these guys.

Although there website is a bit naughties , there is lots of consumables and hardware , with a Huge range of filaments all at competitive pricing , so decided to give them a go.
Right from the second of checking out this company just Oozes customer service .

Within minutes received order confirmation ( standard ) but after that received various emails confirming picking shipping and tracking numbers etc . Also received a detailed email regarding the hardware I was purchasing laced with knowledge and how to set up when the item arrived . Including links to help articles , and set up guides ..

Perfect all around .

Shipping was very quick and arrived a day or two before I was expecting it. With full tracking and the box even came with an additive sticker on it recommending to keep the box and package in case of a problems in the future.

Additive have for sure gained a new regular customer and will be buying my consumables from here in the future ..

Hard to say it but better than Amazon . Well done the Additive - X team ..

"Customer service, a ray of sunshine."

Called late in the day expecting a no reply, how surprised I was to be greeted by Joe (female) who was a ray of sunshine, answering all my questions with effort and enthusiasm.
I do hope to do business with Additive-X soon.

"The only shop that had the A1 in stock"

The only shop that had the A1 in stock, quick delivery super satisfied with service and price!

"Great service and great staff "

Ordered a 3d printer from additive x and the talked me through the process and offered great advice. Went to collect the printer from the shop and was greeted by two staff who spoke to my son about his new found hobby. They even let him into the work shop to show him some of their builds which he absolutely loved. 100% would recommended and will definitely return again.

"I really like Additive for Bambu… but the price."

I really like Additive for Bambu related parts or filaments (for 3D printing).

The shipping is always super fast, when ordered with next day delivery, the stuff tends to get send out same night ready for next day.

ONLY downside is cost. Additive is more expensive than Bambu direct, sometimes a few pence, sometimes a bit more.

For example, the following order is £184.15 from Additive

Complete Hotend 0.4mm hardened
Extruder Unit
PETG-CF
PLA-CF
PVA Support

Whereas from Bambu directly, the same order is £170.35

I tend to decide where to order based on shipping. Bambu used to ship daily with next day delivery, but now they went massively downhill. I tend to wait easily a week for the stuff whereas Additive offers next day.

The above order would cost an additional £7.80 for next day delivery from Additive, but Bambu doesn't offer here next day, even if I'd be happy to pay for it.

Basically apart from price I just cannot fault Additive-X at all. But I do decide based on urgency whether to order there or Bambu. For example right now I am waiting for an Additive order as well as Bambu order. Additive stuff I need today, Bambu stuff is nice to have :)

"Great UK based company "

Bought all my 3D printing filament from Additive-X. Really wasn’t sure what to order at first. Started off on the web chat and when I asked to speak with someone they rang up straightaway. Really sound advice, sent links and resources via email and when I made a mistake with the order they picked it up and phoned me to check it out before sending parcel out. No issues at all. There was a delay with one parcel so I phoned, they were holding it back because one item was out of stock. Asked them to send the other items and put the remaining one on back order.

"wonderful service"

Ordered a printer on standard free delivery. Printer arrived next day very well packed and fully working.
I did call to discuss order and found the team to be helpful and professional.
I would heartily recommend this company, in fact I've just ordered from them again.

"Buy the part warranty! - Updated: Sorted"

Bought a printer delivery was fine. It didn't have some screws that normally come so I contacted sales and they sent some. Had a printer problem but their technical dept initially didnt answer so I contacted sales to chase. They then got back to me saying "Bambu will normally only give a replacement if it is an ‘out of box’ failure. The quickest way for you to get the part would to buy the part directly from bambu. " so thats the warranty just saying buy a replacement part and guaranteed for the day you take it out of the box. Printer is 4 weeks old.

Update:
Spoke to a lovely lady called Jo, who called and sent out the replacement part immeidiately after it was bought to her attention, so I have updated the score and title to reflect this. Many Thanks Jo.

"Great service"

I purchased filament for a 3d printer, it was despatched and delivered quickly.

"Great company"

Great company, great website and an excellent service with prompt delivery. What more do you need from a business?