Kitchway

Business Services
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151 reviews
Overall Rating
Customer Reviews about

Kitchway

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john liddiatt

5.00/5.00

"great item"

great item delivery on time and no problems

18/02/2025

andrea jago

5.00/5.00

"Excellent service"

Excellent service, fast efficient delivery, good quality value for money candles, look classy on the tables for our church conference. Will buy again 😃

13/02/2025

Jeromy Drake

5.00/5.00

"Item arrived on time and was as…"

Item arrived on time and was as described

12/02/2025

Christopher Prentice

1.00/5.00

"Absolutely atrocious."

This unprincipled and incompetent company has no regard to its contractual duties and is contemptuous of its customers.
I purchased an item unqualifed by restrictions for "next day" delivery. The company advised me that the parcel was "on the way" and I stayed in all next day only to have my time wasted.
The day after the failed delivery I sent an email (because the company never answers the telephone) to inquire about the status of the order as the only tracking information was a QR code and I do not have a smartphone. I was advised that delivery for the item was 3-5 days. Thus all the information provided hitherto was untrue.
I rescinded the contract and requested a refund and confirmation. Of course I never received confirmation but the parcel arrived out of the blue six days later when I just happened to be at home. Appalling!
When I commenced my order I was offered 5% discount only to be informed later that the offer did not apply to my purchase.
When I was completing the payment process the company solicited a tip with suggested amounts. This was at a time when I did not know what sort of service I would receive and in any case it not the industry norm. Gratuities are quite inappropriate in a contract for the sale of goods. Such unprofessional conduct was a signal that I was dealing with a third rate company and with hindsight I should have aborted the transaction and avoided a lot of inconvenience.

04/02/2025

Deirdre

5.00/5.00

"Great customer service, quick delivery"

This company had the US top loader washer and tumble dryer that I couldn't find elsewhere. The machines arrived within 3 days and Chaji was on the phone and/or email whenever I had a question.
These machines are great quality and now installed working perfectly.
I would certainly recommend this company

28/01/2025

CJ

5.00/5.00

"Order delivered on time"

Order delivered on time, my commercial oven works fabulous.

Great customer service and easy company to deal with.

26/01/2025

Hatchet Inn

1.00/5.00

"My goods still haven't arrived"

My goods still haven't arrived

24/01/2025

Stefan Ried

5.00/5.00

"tax need to be paid"

all good, tax payment was not transparent.

16/01/2025

Judith Rodgers

5.00/5.00

"The china is beautiful and the service…"

The china is beautiful and the service was outstanding.
Two of the plates arrived damaged. I emailed the company on the Friday afternoon after hours and I received replacements on the following Tuesday.
Thank you.

09/01/2025

Jamie

5.00/5.00

"Highly recommended "

1st time ive used this company but very impressed. Quick delivery, reasonably priced and quality products. Highly recommended

01/01/2025
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