"Hm??"

I ordered some shoes that promise to be ‘artisan’ made and lined with merino wool. The shoes that arrived were extremely poorly packaged in its shoe box only, with ordinary tape barely keeping it all together. The shoes were nice looking otherwise but extremely narrow. The photos on the website didn’t convey this. The really upsetting fact is, the lining is NOT wool. It’s just polyester fleece. I’m not an idiot, I can tell polyester from the real thing and this is shiny and velvety and cold like common synthetic fleece. The shoes look like any other high street shoes with glue showing at the seams inside and exposed unlined parts that have a synthetic feeling surface. They smells of chemicals, too though maybe that’s normal, I don’t know. I had to pay for the return myself. I tried to return the shoes but the address turned out to be ‘wrong’ somehow and so were never delivered and instead returned to me (the label said the address could not be found).

Addition: The company eventually organised for USP to pick the return up but emailed me quite late the day before that I needed to print and fill in complicated customs forms and take photos of the item and repack it all. I got in a hurry to do that at midnight! After leaving it a few weeks, I chased the refund and finally got it.