"I am having my first maintenance visit."

I am having my first maintenance/service visit next week. I have been working with April Davis who has been a pleasure. She does exactly what she says she will do, and she responds to calls and emails. The elevator was installed and requires a little bit of service, as well. April has been great in coordinating the service and maintenance visit. Thank you, April.

"Good product, slow service but good installers"

Our elevator was finally finished today, It appears to be just what we ordered. I have no issue with the elevator or the men who installed it who were all first rate and a pleasure to have in the house. My complaint is with the salespeople who take forever to return calls if, in fact, they do return them. If I was to enter a contract with Elevator Service again, I would insist on timeframes that had to be met with time of the essence and damages if the timing was not met. I started the contract process in October 2023 and the elevator was finished 12/11/24. I have a friend who has had a similar experience. There were delays in removing the existing elevator and scheduling work for the new one. Communications also were sloppy but that was not totally their fault as my construction manager passed away in the middle of the job. However, they knew the facts of his passing and were not great on passing conditions on to me. There is one person who does return calls and does exactly what she says she and the company will do - Kati Lewantoxicz. She was a total pleasure, and I would recommend doing everything through her rather than anyone else at the company.

"Best Customer Service "

We had an Elevator Service company for more than 10 years now, servicing our elevator in Greenwich, Ct. Since April Davis joined the company, we had a wonderful experience, and whenever we call and ask for anything. She goes out of her way to help and often goes above and beyond what the job asks her to do for her clients. We highly recommend her and the company. She is a fabulous asset to the Elevator Service company. The company is reliable and very good at what they do. Thank you, April for everything.

"they understand how to fix a PVE elevator"

We needed a minor problem fixed during our regular six-month maintenance visit so April, who is in charge of setting up service calls, sent us the fabulous Will, who was the original guy who installed our elevator three years ago. He solved our problem and we were back in action again.

"April is fab"

Looking forward to our home elevator maintenance with this team. April is our fabulous point of contact. She’s responsive, proactive, tech savvy and upbeat.

"Highly Recommend"

responsive, professional and knowledgable. First point of contact was April who was on top of gettingus an appointment and was able to use modern technology ie electronic signatures to move forward. Our service man Will was personable but more importanly very knowledgable and even went to far as to give us a few pointers. Thank you all for getting to us so quickly. Elevator is integral to that liviing situation.

"Very happy with our new elevator"

The technicians working for Elevator Service Company were excellent in every way. The knew exactly what they were doing and did it well. They were timely, tidy, professional, pleasant and most importantly thoroughly knowledgeable in all aspects of elevator installation. . . from mechanics to building to electric and even the telephone.

"Great and expert service ."

Great and expert service .

"New home construction"

We recently built a new home and included a 3 stop elevator in the design. Everyone we worked with at ESC from the design phase through delivery, installation and follow-up service have been very helpful, cooperative and highly competent. Mat worked with us throughout the entire process and Dan and Steve did an outstanding install. We're very happy with the end result and recommend ESC for anyone looking for a residential elevator.

"April and Will have my back!"

Employees like April and Will are what make working with Elevator Service Company a pleasure. They truly care about their customers, and it’s evident in every interaction. I would recommend this company based on my experience working with dedicated and caring team members like April and Will.