"This is an update on my review from…"

This is an update on my review from Friday 13/9/24. I am very pleased to announce that "the management" have agreed to refund my deposit of £300.11, today. I have therefore taken them on trust and upgraded them to 5 stars for resolving the problem to my satisfaction. Obviously, if I don't receive my refund as promised, I will write another review!

"Landlords Be VERY Aware!"

I find it hard to believe that I am reading about a Company (Southernbrook Lettings), whose very favourable submission below, has apparently been written by the Group's own Managing Director.

From recent experience, Landlords should be aware that a Southernbrook tenant, could be constructing a nuclear bomb shelter under their property and it would, most likely, go unnoticed by the letting agency.

"Openly discriminate against low incomes. "

Refused to register a Ukrainian friend because her income didn’t meet their threshold which is apparently designed to exclude absolutely anyone using housing benefits or a low income (£31k threshold incidentally). Highly discriminatory and rude.

"Fantastic agency"

Fantastic agency highly recommend

"Be last resort using this outfit"

Be last resort using this outfit
Terrible customer service
If you are a tenant be warned
Please use other more friendly letting agents .

"Nothing positive to say about…Avoid Southernbrook"

Nothing positive to say about southernbrook. Viewed 3 rental properties. The first was a family home we loved but was rented to a group of 3 sharers. House 2 was grossly overpriced and then house 3 we loved. Put a holding deposit on the property to be ignored for several days. We was then told the landlord has pulled their property off the market and essentially ‘stitched the letting agents up’. There is now a southernbrook Let-by sign outside this house.
Avoid this company unless you thrive on stress, disappointment and regret

"Moving"

They are really helpful and nice and really understanding and easier to get along with and I can’t find anything wrong with them and I would recommend them to anyone

"Can't ask for more!"

Southernbrook have managed my properties for 15 years. I can't fault them, always efficient, professional and cheerful. Just last month, tenants gave notice, the property was marketed the next day, new tenants found and contracts signed within the week. I couldn't ask for more. Thank you to all the team.

"Smooth sailing"

The whole process was smooth from start to finish, thank you to the team for making my move as stress free as possible!

"I have had nothing but a fantastic…"

I have had nothing but a fantastic service from this company .They manage my whole portfolio and have done for 15 years ,excellent !!