"Good and very happy with my beautiful…"

Good and very happy with my beautiful extensions hair

"C’est déjà la deuxième fois que je…"

C’est déjà la deuxième fois que je commande chez eux, moins d’une semaine pour la livraison en France, couleur parfaite, volume impressionnant et pas de frais de douane. Très contente

"Beware do not order! Scam"

Beware do not order!
For starters as soon as you make the purchase, they send you an email telling you they need to charge more for duties and they charge your credit card for that separately then when it finally ships they do not provide DHL with the manufactures information so your items will sit at the port, stuck, not being delivered to you because foxy locks does not provide the receipt and the manufacturer information that DHL requires then when you finally jump through all the hoops and do their job and get all of this information to DHL, you will then get the other bill for the extra duties even though you paid it to foxy, they are a criminal enterprise and I would avoid them at all costs !!!

"Excellent hair product with a small…"

Excellent hair product with a small gift too. Kept informed at all times. Prompt service and polite. An absolute pleasure to deal with.

"Good customer service "

I ordered some extensions for my birthday celebrations. They wasn’t delivered as they got missing in transit (no fault of foxy locks). They opened an investigation with Royal Mail which confirmed I did not receive the parcel. Josie from the team dealt with my issue professionally and promptly which I am overly grateful for, I am now waiting for a full refund which I’m not sure has been processed.

I’m sure I will order for future celebrations as I appreciate this was no fault of the company :)

"I never received my item"

I never received my item

"Hair tangled after first Wash!! "

I bought once in the past before the pandemic and hair was ok. Then bought around feb / March 2024 and paid over $300 for 230G hair and unfortunately after first wash the hair was getting slightly tangled - super disappointed. Why bother to contact them now because it’s not like they will do anything. The shipping took like 2 months or longer too… really bad .

How is it justifiable to pay so much and get this type of quality… ?

"Bought the perfume shine spray "

Bought the perfume shine spray , thrilled with the smell of this product and how it makes my hair feel . Fabulous stuff , only issue is the bottle leaks badly and it wastes product . Although I usually wipe the leakage with my hands and rub into my skin for the most fantastic smell. Sally Jones

"Shipping etc was great but the hair…"

Shipping etc was great but the hair quality was not so great. Went incredibly dry and frizzy after one wear so opting for fitted extensions. I even attempted to use a temporary conditioning colour deposit on them so I could use them for a fun fashion colour so I at least got two uses out of them but I just looked like Hagrid. Maybe their darker colours are better. If you want to spend £150 for a night, I would recommend but not for wearing on more than one occasion. The hair literally feels like wires.

"Excellent personal customer service"

I was recommended Foxy Locks by my hairdresser. I am a novice in hair extensions and am getting them for my wedding. Whilst on the site I used the chat box and met Tegan. She has continued to support with prompt emails with a colour match and advice on what to order. The service has been personal and professional. They certainly put the customer first. I await my extensions and have no doubt of the quality.