"do not buy from this scam company ."

do not buy from this scam company .

vile customer service team

"Scammed an elderly relative out of…"

Scammed an elderly relative out of there hard earned money..

The worst customer service team your ever encounter..

Micky mouse firm.

"Scam company"

Scam company. Delivery of faulty goods refused to rectify.

Abusive customer service.

Do not buy.

Also known as furniture world Cornwall

"Excellent customer service"

Excellent customer service. Saffii particularly good

"Excellent customer service"

I have ordered an Oakland coffee table and two lamp stands over the past couple of months. The customer service from the two representatives I have spoken to has been outstanding. My orders were delivered on time and the packaging was superb, as are the items. I would definately use Oak City as my first choice for furniture in the future and many other companies could benefit from their excellent customer service philosophy.

"Quick Delivery"

I ordered a Milan Large TV unit from the Oak City website. Delivery was exceptionally quick, I placed the order on Saturday evening, it was dispatched on Monday and delivered on Tuesday. However when I unboxed it one of the side cupboard doors was open and couldn't be closed. I thought I'd have the hassle of having to box it up again, wait in for it to be collected and then for a replacement but I've managed to adjust the fittings myself and it's now better. The left side door closed but wasn't straight I've adjusted the hinge screws and it's improved a little. Because of this I've knocked a star off my rating, also customer services said they'd ask DX couriers to deliver on the Wednesday when I could get the day off work but it arrived the day before, thankfully my teenagers were at home. However this is probably more an issue with the courier than Oak City. I don't want this review to seem negative as overall it's a good unit for the price, certainly better for what we needed than spending £200+ more on a complete solid oak unit elsewhere. Customer services also answered my emails regarding delivery very quickly. I'm more than happy to order from them again despite the minor issues mentioned.

"Fantastic Customer Service!"

I can't understand the bad reviews on here. I have received exceptional customer service from Oak City. I ordered four items of furniture on Monday, it arrived on Wednesday of same week. One item was damaged so I rang them up and a replacement was sent, which I received today Friday. I cannot praise them enough and shall thoroughly recommend them to my friends!

"Ordered item and never heard anything…"

Ordered item and never heard anything so got in touch to be told with couriers but couriers hadn’t been in touch either. Don’t trust company, and couriers are just as bad that they use (mxl) lies about delivery..so very bad experience with both all round.

"Very poor - avoid"

Three months on, still waiting for our replacement furniture. First delivery failed to turn up several times, then came home late evening to find furniture standing outside in the pouring rain (we'd waited in until 7.30pm for a delivery that should have been with us during the afternoon). I asked them to replace the soaked furniture - when the courier came to collect, I had to help him lift it onto the truck, as they had only sent one driver (I am female and not young!) Then just one excuse after another - delivery company blah blah, then manufacturers sent wrong item. Told six weeks ago that it would be with me within a week. I am still waiting - it is now three months since I ordered it. I have asked for a refund.

"Disappointed"

Ordered 3 items, 2 were damaged and poorly made. Oakcity did not seem surprised. Very nice about sending replacements. Panther the couriers are very unreliable. Said we were out, then forgot to load our items. So finally 2nd batch of furniture arrived. 1 out of 2 damaged/poorly made. Oakcity still not surprised. Finally sent 3rd sideboard. It is by no means perfect, as you would expect with new furniture, but we can't face another round of deliveries. Personally feel these are cheap imports and they know a % will be rubbish and their business model is to be nice about it.