"My husband and I purchased many items…"

My husband and I purchased many items for our house’s electric renovation from National Lighting at Park Royal .we have been in Royal Park branch several times to buy and exchange items . We have been served most time by Jasvinder and found him very professional in his sale attitude , patient , cheerful and answer all my question and help me when asked for advice . I also would like to thank another one of this branch staff at Till-4 , do not his name as only once he served me and he was also very helpful. I am satisfied with your items and staff . Thank you.

"Perfect"

Ordered three identical lights and a couple of bulbs about 5pm on Wednesday. Free next day delivery was on offer for orders over £50 placed before 2pm. Was expecting delivery on Friday, but even with my late ordering, the package was delivered early by FedEx or TNT the very next day. Received in great condition, packed well. I could not wish for any better service. Price was great too. Thank you.

"Excellent customer service"

Excellent customer service, one parcel lost by carrier, phoned up, lovely lady checked with carrier and came back to me saying "another would be sent out straight away on a nextday b4 noon". It arrived 9.00am next day. Can't ask for better than that.

"Excellent quality and delivery... that's everything these days."

I knew the type and make of bulb that I wanted G9 LED. I Placed my order on the easy to follow order form. A few days later my bulbs arrived, well packaged and were of a first class quality. I will always use National Lighting in the future and recommend this company to anyone.

"Impressive Customer Service"

Superb customer service when a LED bulkhead started to flicker: no fuss, no hassle - replacement with me in under 24 hours. Very impressed.

"Excellent customer service. Would definitely recommend and use again!"

Ordered a pair of matching bedside reading lights. Unfortunately, due to a bad batch from National Lighting's supplier, one had manufacturing defects as well as the replacement that was then very promptly shipped. Excellent customer service from Tina and Reshma who quickly helped resolve the issue which again was due to their supplier and not National Lighting. Would definitely recommend and use again.

"Sent me out spares for something that was entirely my fault"

Ordered some outdoor lights for my porch. Not only did they arrive quickly and were good quality, I then managed to drop one of the retainer nuts on my gravel drive and couldn’t find it - they sent me out a spare one absolutely free and very quickly. Most impressed!

"Their returns policy is atrocious."

Their returns policy is atrocious.
It is extremely difficult to return anything and items must be returned at the customers expense.

THEIR PHONE LINE COSTS A FORTUNE! I called to get a returns form ( the only way possible) and the call cost me £10!!!

The only positive is that I did speak with a very helpful person on the phone but as a company I have been well and truly put off and will never shop with them again.

"Shame on the store management"

Shame on the store management
I went to National Lighting Park Royal branch today at 10:00am. They were supposed to be opened as per their opening hours on Sunday 8:00-12:00 but it was closed without any notice. Many other people were there and had a great disappointment. I travelled 30 mins to get there on a Sunday and had to come back with nothing. Shame to the irresponsible management who don't care about their customers. At least an update on the website or a notice outside their store would have saved me such an inconvenience. I am a regular customer but thinking for an alternative supplier now.

"So impressed with this company"

So impressed with this company. I purchased some spotlights for my kitchen, not only were they FANTASTIC value for money but they arrived before noon the next day. I will be using them again when I buy the downlighters. Highly recommended. What’s interesting is the negative reviews seem to be pre-2015, reflecting this company has listened to customer feedback and is now getting it very very right.