" Not what I ordered and poor customer service service"

I ordered 3 hardback books which entitled me to one free book.
I received 3 paperback books and one hardback book which was not what I ordered.
They said I would have to reorder.
I asked how I could be sure I would get hardback books if I reordered since the last order was supposed to be hardback books.
No response .
I sent another couple emails and no response.
I would not recommend this company at all. What I ordered was not what I got and customer service was non existent. I wish I would have paid a little more and worked with a company that showed more integrity

"DEPLORABLE SERVICE"

I have purchased many books from them over the years on their eBay site without issues. The last two orders were a terrible experience. They refused to respond to multiple polite messages sent intermittently over the course of three weeks offering absolutely no support regarding my orders! I even phoned them leaving a voicemail and still no answer. Due to their detestable neglect I had to waste 45 minutes of my life sorting out a resolution with eBay! I will avoid buying from them if at all possible since there are several other large used book platforms offering stellar service! Second Sale’s service is nonexistent; they absolutely SUCK!! They also send every book in a very thin plastic mailer which is really unacceptable. They will soon be receiving a total of ten negative feedbacks on eBay!

"I ordered four books from them on eBay"

I ordered four books from them on eBay. The books had not been shipped after several days so I contacted them and received the following email…

“ Greetings,,

Due to a system error, our inventory was reallocated. We are currently investigating the root cause of this issue. As a result of the delay, I am issuing you a refund.

I sincerely apologize for the inconvenience.

Many thanks,

Isabela J
Customer Support Hero

So all four books were “reallocated?” Bull crap!!!

Do not deal with these people.

"I just sent an email"

I just sent an email. I will update my review if they respond. I ordered CD set audio book. It came today with one cd missing. Makes me wonder if they have any sort of "quality control". It was obvious that it was missing. The CD's are numbered and there was an empty sleeve where #21 belonged.

"This company is keeping my credit card…"

This company is keeping my credit card on file without approval. I never give anyone permission to store the card on a site. There is no way to remove it in my user settings. I have written them a number of polite emails and they have not responded to me. They will not remove my credit card from their site.

"Very timely shipping"

Very timely shipping. Books in the condition as stated.

"LOVE THE BOOK!!"

LOVE THE BOOK!!! choices and the reasonable prices..

"BEWARE!"

BEWARE!! Bought a college textbook with delivery date of today-the first day of class. Not ideal, but it’s fine. Except instead of delivery today, they just emailed me a refund saying they don’t have the book. Had they cancelled the order last week or even when it was supposed to ship, I could’ve ordered it somewhere else. Instead they waited until the delivery date to cancel. Now I don’t have a book for class AND I have to pay double to get it somewhere else with expedited shipping. NEVER AGAIN.

"Wonderful fairly priced books Great books in very good condition,and…"

Great books in very good condition,and short shipping time.

"Dishonest seller"

It is my first experience with this company and I ordered a book because it has a good price compared to other sites. However, a week after I received email confirmation of my order, the seller cancelled my order with a refund, and re-listed the book with more than twice higher of the price. I won't use this site again, totally a waste of my time and opportunities with other sellers.