Fenben LAB

Construction & Manufacturing
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870 reviews
Overall Rating
Customer Reviews about

Fenben LAB

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Sheila

5.00/5.00

"Excellent service and prompt response…"

Excellent service and prompt response to questions.

02/02/2025

Karen Kelly

5.00/5.00

"Smooth Transaction"

Delivered within a week from the warehouse in California to my place in Pennsylvania.
After extensive research, I would definitely recommend this company..

02/02/2025

Jakeza

5.00/5.00

"Excellent service!👏"

Excellent service!👏

02/02/2025

Durk

4.00/5.00

"Goed product en snel aangekomen"

Goed product en snel aangekomen

02/02/2025

PETER

4.00/5.00

"Delivered on promise"

Delivered on promise

02/02/2025

Dan

5.00/5.00

" Brilliant "

Perfect as expected

02/02/2025

Ronald Weymouth

4.00/5.00

"Product looks good and shipping was…"

Product looks good and shipping was good, product is quite pricey.

02/02/2025

Diane Humphrys

5.00/5.00

"pleasure to use"

easy web site to understand, no problems with service and quick postage

02/02/2025

MS

1.00/5.00

"Sold me a product that was NOT in…"

Sold me a product that was NOT in stock. Chosen shipping method is the cheapest and the slowest the item can be shipped. Took 17 days for the item to get from Texas to California.
My reply to Fenben's response:
I'm continually dumbfounded that Fenben Labs never takes responsibility for 1) selling me a product that they did NOT have in stock, which delayed the initial shipping of the product 5 days. And 2) for their choice of shipping plan: "Ground Advantage", which is the cheapest and slowest way to ship a package. It relies on trucks to drive across the nation, which in the winter time, may cause much delay. In my case, even though there was not significant weather between Texas and California (I caught USPS lying about the "weather exception" that delayed shipping twice), my shipment stopped moving twice, once for 3 days and another for 5 days. "Ground Advantage" is USPS's newest and cheapest offering for businesses. It's great for the business, but terrible for the customer. Again, Fenben refuses to take responsibility for 1) selling me a product they did not have in stock; and 2) choosing the worst/slowest USPS shipping possible.
They did apologize and send a free extra bottle of Fenben powder, which my cancer-riddled brother is grateful for. Thank you.

02/02/2025

Dorothy Chmura

5.00/5.00

"Very fast delivery"

Very fast delivery

01/02/2025
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