"Glenn,"

Glenn,
You are not a good car sales at all you making this all up when I read your review… I messages you and said when can I bring my car in to have a look you never reply you knew there was a problem with it was having a problem with the noises.
When you told me this Land Rover was service and had a new front tyres the day I pick it up and no you didn’t get my car service last service was 2023 and tyres in 2023 as well. Land Rover company check it for me.
You should get this car service before they purchase their car you knew this car had a lot of issues with it was not wheel bearing. If you knew there was a noises why didn’t you repair it??? And my car did not go anywhere near potholes get your fact right probably you did it before i purchase my car. There was a joints problem at the front was making this knocking noise I got it repair and rear disc and pads was in a right state. I’m glad I did notice Sun blind wasn’t working why didn’t you replace it before I purchase this car and I waited 6 weeks for you to put new sun blind in, but you had family issues was excuses you have people working there for you could have done it while you was away shouldn’t have to wait 6 weeks for it when someone paid a lot of money for this car.
Now it’s fitted!
You obviously didn’t look after your customer. I will not recommend you.
Good luck in your business.

"AUDI RS4. Front tyre poorly patched. Front alloy bent. "

Bought Audi RS4 from Emily @ Baytree April 2024. After a few months the Tyre Pressure warning light lit up every few days so had tyres checked by Tanvic Tyres.
Nearside front alloy wheel bent. Front offside tyre holed & cheaply patched. Tyre patches do not last so our car lost pressure after 6 months of ownership. The car had obviously had an incident prior to purchase.
Spoke to General Manager Dean who said their cars are checked, implied we'd damaged the car & laughed!
Had either/both tyres deflated we could have had a serious accident. We dont think that is a laughing matter.
They may have prestige cars in stock but the after-sales is anything but prestige.

"Read before buying!!!"

I bought a 2019 C63s from them thinking it would be fully checked and in great condition! Oh how I was wrong!! Iv had to go through a years worth of legal battle to try and get my money back on a car that had many issues and they wouldn’t take it back after 2/3 weeks of having it. Terrible company!! Stay away at all costs

"Purchase of vehicle"

I recently purchased a vehicle from Baytree. My initial enquiry was handled by Emily who was most helpful and obliging throughout the whole experience. I have no hesitation in recommending both Emily and Baytree to any prospective purchasers of prestige vehicles from their extensive range.

"Bentley GTC"

I recently purchased a slightly elderly (2008) but well cared for Bentley GTC from Baytree. I had been searching for one, on and off, for a while and spotted the car on their site. I contacted Emily who assured me the car was "as nice as it looked" but she was totally upfront admitting there ere some minor chips to the front as you'd expect for a 16 year old car. I agreed to drive from Lancashire and loved the car as it ticked every box I had set my heart on. After a generous test drive Emily then left me to inspect the car close up ay my leisure and un-hindered by interruption, something I really appreciated. After a series of conversations a deal was struck, Emily made me a fair offer for my trade in which reflected and offset the slightly high asking price for the Bentley. I have now had the Bentley a couple of weeks, I have 1 minor issue which I hope to sort locally but as i said, it's a sixteen yar old car.
As a fully qualified motor engineer of some 30+ years I have rarely felt more impressed by a garage/dealer and can highly recommend. Every vehicle was presented to the highest standard with plenty of room to inspect and I found their/Emily's no nonsense approach very refreshing, if and when I change again Baytree will be my first port of call.
Mike A IRTE, Bsi/ATA VDA, MIMI

"Disappointment"

Recently purchased a Mclaren from Baytree Cars in Derby.
First encounter was when i enquired about the car, being upfront with the sales person i said i was fussy and wanted to know if there was Any stonechips / damage /or problems with the car before i made the 6 hour round trip to view on a Sunday.
On arrival the cars in the showroom are of very good quality and appeal.
On inspection of the Mclaren i immediately spotted a rust spot on the drivers front wing in clear view!
"Oh sorry i didnt see that" was the response.
There was a further scratch under the passenger front door (doors opening upwards) so was very visible with the door open.
However i agreed to purchase the vehicle subject to the defects being rectified. The car also needed a service and Mot so left a sizable deposit to collect the vehicle when all was complete. This was on the 02nd June.
I was updated weekly along the preparation process which i was pleased with.
One part of the paint defect (Under warranty was completed by Mclaren and the other scratch was done by their "Local" Paint shop.
Obviously i would have prefered Mclaren to have done both jobs due to the caliber of vehicle i was purchasing.
Collection was finally arranged on Friday 12th July well over a month later.
The evening before i was due to collect i had a call saying the ppf that was replaced when the wing was painted had a mark in it so would have to reschedule the collection.
Another phone call the same evening was to say i still collect the car the next day as the ppf guy was going to come in early in the morning to "re-do" the paint protection film.
On the much anticipated collection of the Mclaren i could see two marks in the ppf and a very visable rubber seal all deformed due to the fact the guy who installed the ppf couldnt be bothered to remove the original adhesive holding it on so it therefore stuck out because two layers of torn adhesive were visible and was mis-shappen.
I said i would sort this issue out as didn't want another 6 hour round trip.
Luckily i also noticed the battery charger adapter was missing so wouldn't have been able to charge the battery with the factory charger when i got the car home?
The salesman offered me a reduction of £250 due to the inconvenience of me having to sort the seal out which took me 3 hours to remove all the adhesive when i arrived home with my new car!
The car was sold with Mclaren warranty which has still not been transferred to my name despite numerous communications. So i am also sorting this out despite the fact over 2 months has now passed since they knew i was having the car.
I have purchased quite a few high end vehicles over the years and have received much better standards from all.
Not exactly the professional flagship experience that is portrayed i am afraid.
Car is lovely but unfortunately due to the customer service and especially the lack of attention to detail the shine has been taken off my experience.

"Excellent Service! A*"

A pleasure to deal with from start to finish. Communication was excellent and Emily was an absolute Star!

I will not only recommend this garage but will hope to deal with them again in the future.

"Shocking paint work done by their bodyshop"

After booking to go and see a Mercedes C43 and being convinced the car was in immaculate condition, we drove the 3 hour round trip. I had told both the sales manager and Arran that I was fussy and that I too was in the trade to and didn't want to drive all that way if the car wasn't perfect. They both assured me it was.

Wow what a massive let down the car had had some of the poorest paintwork I have ever seen which I was told was done at a local body shop. The front bumper had been painted and all the stone chips had been painted over and the bumper hadn't even been removed from the car to paint it. There was masking lines on both front wings caused by again very poor paint work. The o/s QTR panel was also shockingly painted with bits of dirt in the paint and hard masking lines on the rear quarter window trim. I told Arran about this and we left. Once I arrived home I messaged the sales manager about the condition of the car and that they shouldn't be paying for work to be done so badly. His reply was just a thumbs up. Shocking customer service. If your buying a car from these guys please take someone with you that knows about cars.

"Couldn’t have found a better garage to…"

Couldn’t have found a better garage to purchase my dream car from the team are friendly and knowledgeable.and any questions I had was answered .car was just what I wanted

"Excellent customer service!"

Purchased the car couple moth ago from the Baytree car sales garage, excellent customer service!