"Very disappointed to order Novostrat…"

Very disappointed to order Novostrat Sonic Gold underlay and receive QA Super Gold instead. Deliberately ordered from tradepriced as they listed the genuine Sonic Gold. Unfortunately we were laying the laminate the same day as the underlay was delivered so we had no option but to use the QA product.

Update: Further to the below response, your website does certainly need updating in that case as it's very misleading. Your website suggests you are a supplier of Novostrat laminate underlay (Novostrat logo directly beneath the 'Why buy laminate underlay from us') and you list the underlay as Sonic Gold rather than Super Gold which you actually supply. If you don't stock Novostrat then you shouldn't be using their logo on your website.

"SMOOTH QUICK TRANSACTION / DELIVERY"

Excellent service, with good communication's .
Quickly despatched & delivered c/o Royal Mail 48hrs.
Products well packed, hence no damage.
All at a very competitive price.

"Excellent service"

Ordered a couple of rolls of TimberTech2. Arrived on time and in good condition. But had to send back due to an error on my part. Customer service responded quickly and I received a full refund.

"Very poor communication,poor service,lack of responsibility."

Very poor communication try to answer your phones please give genuine delivery dates customers book in carpet fitters arrange days off work,which then has a knock on effect into people’s very busy lives,when you dont answer phones or communicate this day and age is totally irresponsible and a genuine disregard for customers and lack of care.
In this case you can’t pass the blame on to your couriers unless they sit in your office and stop you using your communication devices.
Also you do charge for delivery which is a service and not a good one.
As in any business the book stops with the directors and no one else.

"Repeat customer"

Repeat customer. Ordered on 17th October. standard delivery arrived at lunchtime 19th Oct, order as requested. And saved over £50 on the equiviant from Carpetright.
Do not ever buy carpet gripper or underlay from Carpetright, as you will pay well over the odds....
Brilliant service - well done.

"Laughable delivery, wrong product sent"

Ordered a make of underlay based on a bit of research that this company would deliver the genuine type and received a completely different make in it's place. Unfortunately due to the sick delivery charges to the highlands(45 quid for 3 foam rolls and then of course add vat which totals over 3 times the normal amount), I had it delivered to my brother a bit further south to avoid these charges and he signed for it being none the wiser that this was not the genuine product. When the parcel arrived my brother spoke to the courier who was from Parcel Force. The courier told him they have a depot in Inverness - the charges are a disgrace.

Edit - (Spelling mistakes / Added information)
Edit - In response to the below, readers will notice this review has been verified by Trust Pilot next to the header meaning it is legitmate and a reference number has been provided to the review website to confirm this, I don't have to give Tradepriced the order number and going by previous replies I will not be receiving any constructive responses in return and wish to do no further business with the company. Avoid.

"Excellent prices/products, shame about the service"

Bought the carpet and laminate underlay, grippers and door bars for my whole house. Order RC21442976 Very good prices, good products and fast delivery. My builder took delivery and realised I ordered the wrong laminate underlay so refused delivery of them. Delivery drivers called the office and agree to take them back. Its 7 weeks later and still no refund - they are asking me to prove I sent them back - I asked what kind of proof they needed and no response to this, pretty hard to give proof you don't have something.

"Amazing company to deal with."

I placed an order at 08:00 am. 3 full rolls tredaire dreamwalk 11mm underlay and it was delivered at 10:00 am the same day. Absolutely amazing delivery.
So much cheaper than carpet right for the same quality underlay.
Excellent service, excellent product, excellent price and out of this world delivery.

"Brilliant prices and great service"

Brilliant prices and great service. Could not recommend more highly!

"Excellent experience"

Excellent experience. Easy to navigate website. Fantastic value compared to the high street and quick delivery. I don't think you could buy elsewhere cheaper. Highly recommended.