"Sent poor quality alternative products..."

Sent poor quality alternative products. Not the branded products as advertised. When I complained was told this was normal and would have to pay return delivery if I wanted a refund.

"Order came as stated"

Order came as stated, all 7 items were intact.
Only the toilet seat was not soft close but they managed to replace it.
Will definitely order again when required.

"Excellent service and painless…"

Excellent service and painless delivery

"Arrived on time and was as described."

Arrived on time and was as described.

"Postage was a rip off all I can say"

Postage was a rip off all I can say, spoil Thier selves by being greedy, lost a customer 😞
Thank you for your reply, aluminium online posted out, 2x 2 mt lengths which is longer and they was bigger, than what I ordered from yourself, at least you have taken the time to reply😄

"Disappointed "

Have to be honest.. the individuals I spoke to were very polite but I found that my first delivery was damage in transit, only after chasing and the replacement never arrived after waiting 6 hours in an empty house! Called after the 3 hour allocation to be push back an hour, to then be pushed back another and finally a guarantee that it would arrive with the 6th hour for it not to arrive! It may be partially the couriers fault but their customer service kept giving their word so it’s hard not to place the blame

"Ordered 3 items"

Ordered 3 items. 1 ok, 1 wrong item delivered, 3rd missing.
Lee very helpful in following up, now have complete order.

"Great product delivered promptly"

Great product delivered promptly

"Customer Service was poor"

i bought a sink and tap. No notification of despatch or delivery date. Contacted them was told order was cancelled and that I had been notified by email (I had not, no email, not even in my junk folder). No effort was made to contact me by phone either and neither was my money refunded until I made the call enquiring where my goods were. Customer service was very poor and I was hugely disappointed with the whole experience.

"Experience was good on the whole "

Experience was good on the whole both on line and by phone, but I was not given advance notice of the delivery date as promised