"Quick delivery and great quality"

Item said 4 weeks of delivery, received within 7 days, amazing chair in great quality. Will buy again,

"Scam! They are nor selling the gaming version of the embody chair"

I received a standard embody chair which was labelled as a gaming embody chair on the website - which is still labelled this way.
They are scammers.

Also, they make you pay 200e in delivery fees. You would hope that for that price and considering how heavy the chair is in its box (the chair comes already assembled), you'd get some help from the delivery man. Well, not at all. They tell you that they deliver only. Good luck getting that 40kg massive parcel if you have no elevator.

"Both of my orders went very smooth"

Ordered my first office char from them in 2023, then a second one in 2025, both of my orders were delivered very quickly, even though I'm in Hungary and the store is in Germany.

"Von mal zu mal schlechter"

Ich habe bei diesem Shop insgesamt 4x bestellt. Die ersten zwei mal 2022 waren vorbildlich. Angebot angefordert, Angebot erhalten, Bestellt und voller Zufriedenheit die Stühle erhalten.

Das Dritte mal Anfang 2023 war schon problematischer, sehr lange Lieferzeit aber Kontakt lief einwandfrei.

Das vierte mal jetzt 2025 absolut nicht zu empfehlen. Lange Lieferzeit eines Stuhls der Auf Lager bezeichnet wird und absolut keine Reaktionen auf Emails und Anrufe. Dies scheint wohl ein Muster zu sein, siehe andere Bewertungen.

ABSTAND!!! Andere Herman Miller Reseller aufsuchen.

"Tried to ordered chair"

Tried to ordered chair, but I needed to do quote for shipping, even though they have shipping cost listed on website. No one responded. Also their product catalogue is confusing, it's not clear if some chairs comes fully featured. In which color and some are even mislabeled, like Gaming Embody, which is a regular Embody, not the Logitech coop model!!

"This is the worse website ever"

This is the worse website ever. I ordered a chair for 1274€ at the beginning of december, we're january 20th and I still not have any update from them. I emailed twice to request a tracking of my order, no one has replied so far. There is no customer service there. It's frustrating and terrible. I don't understand how it's possible to order a chair for more than 1.200€ and the service doesn't matter about clients complaints. I had to buy on the official website directly. Please don't use this website unless you want to be frustrated. I hope It's not a fake website. I'll change my comment if I receive my chair. Otherwise, it's a fake website.

"DesignCabinet don't reply to emails or phone calls"

DesignCabinet are impossible to contact. If you have any question or issue with about an order or potential order: no one replies to emails sent to the address on their website. The phone number for DesignCabinet is a call center and the agents don't have access to emails you send either, they are absolutely clueless there. I phoned 4 times a week about my order and the agents did not know how to answer my query - they basically took all my details and said "we will check, thanks for your call" - and I heard nothing back. I sent emails asking for acknowledgement or any reply and am still waiting, 2 weeks later.

"Turning a Poor Experience into a Positive One"

I ordered a Herman Miller chair end of October expecting delivery in November. Like a number of other customers I have faced huge disappointment with the responses from DesignCabinet who do not respond with any meaningful information.

Looking at the reviews it looks like service has dropped off the last years and the company is no longer responding to the reviews. Bad sign.

Hope to hear from DesignCabinet ASAP with an update to this and my order.

UPDATE: DesignCabinet contacted me and offered an alternative Herman Miller chair from stock which was shipped immediately. They responded quickly to questions and made an offer which they delivered on quickly.

Turning a bad experience into a good one. Thanks DesignCabinet.

"Terrible customer support"

I purchased the HM Aeron Remastered (size B) because, based on my measurements, that size seemed right. However, when I received the chair, I realized it was too small and tried to contact customer support to exchange it for size C.

I sent emails every other day, but received no response – they simply ignored me.

After calling them, I was told to fill out a form on their website, but still no response.

I called again, and customer support asked me to provide my order details so they could forward the information to the sales department, who would then call me back. Again, no response.

The third time I called, they did the same thing: asked for my order info and assured me they would get in touch.

And guess what? No response again.

I even told them I would cover any shipping costs or pay the price difference, since size C is more expensive.

Avoid this company!

"Support is inexistent (it may be a SCAM)"

I've purchased a Herman Miller Lino chair on November 24th. On December 9th I've started contacting them through the available support options:
- Email
- Web site Contact Form
- Phone

I've contacted them multiple times since then, with the objective to know the status of my order. So far no feedback!

During the 3 times that I've called their services, I was always informed that I would be contacted back in 2 days, but no return contact whatsoever...

This is looking like a scam now, or at least that I'm dealing with an extremely disorganized company with no support. Which is really strange for an Accredited Herman Miller Partner...

I have no idea if and when this situation will be resolved, but the fact that there a significant number of reviews with the same feedback indicates that this is not an exceptional case.

Avoid this company!

[update on 06/01/2025] I've called their customer services again and asked to speak with a supervisor or someone that can ensure that I will be contacted back as no feedback was ever returned. The agent informed me that there is no one else that I can contact and suggested that I get legal help!

[update on 08/01/2025] yesterday, after sending an email to the CEO and CFO (which the contacts are available at the Wexim website), I've received an email from support informing me that the chair will arrive on the week 7. Let's wait! Seems more like poor support and poor communication.