"Take forever to pay"

Take forever to pay, repeatedly lose claim and most pets won’t do s direct claim with them

"Terrible customer service"

Terrible customer service, unable to contact them by phone

"For me the best insurer"

For me the best insurer, I had a policy with them last year, unfortunately my 3 years old boxer was very unhealthy at this time, I claimed few times for very expensive scans and diagnosis, and the end of my dog life for death benefit. MiPet cover was very helpful and smooth and easy with direct claims. Every payments on time. Hot recommend the company.

"Do Not Use This Company "

I have had my 6 yr old Labrador insured with MiPet since 8 weeks old. She had been treated for infected anal glands in March ‘22 but I didn’t claim on my insurance for the cost of this as it was below the excess charges. As time went on this became more of a problem and at varying times she had to go back to the vets for anal gland expressing and various medications to treat the problem . The vet then suggested maybe a double anal gland removal as all other treatments had failed, I was advised by him to call MiPet to make sure this operation would be covered by the insurance, I was told yes it would… I cannot remember when I made this phone call.
Long story short, the operation was done in Feb of this year, the vets dealt with all the necessary paperwork to MyPet and I heard no more, I assumed the insurance had paid out and all was fine until I received an email 8 weeks later informing me that they would not settle the account as it had been more than 2 years since the first treatment on her anal glands and therefor I had to pay the £2,800 bill!
I argued that the vet had said he needed time to try all avenues of treatment as the anal gland removed was the last resort and my dog had intermittent expressions as the glands were sometimes fine for months…. No they wouldn’t pay up!
To cancel my policy there and then would cost £178, but on the renewal date 1 month later my premiums have gone from £399 a year to £779..… guess what I’m now going to cancel for free and tell everyone I know about this shoddy money grabbing company!

"Take ages to pay out claims"

Take ages to pay out claims. It’s been nearly 5 weeks and still nothing. I don’t think that is acceptable. I shall be looking elsewhere for pet insurance.

"MiPet my ass"

MiPet my ass, Totally useless company, pointless, money grabbers dont respond to emails their no help i truely dont see the point of them trading, they want a perscription for my dogs tablets and then want me to drive 100 miles to purchase them from a store.. THE JOKERS..

"Absolutely awful company"

I am still waiting after 8 weeks for my claim to be settled. They told me it would be settled within 4-6 weeks as they are very busy. When you call they tell you it will be settled next week but that never happens.
This is the second claim we have made and it has been a nightmare each time. Communication is terrible and we had to involve the vet to try to help us get it settled. I will not be renewing with this company.

"Inexcusably poor experience"

I can wholeheartedly endorse the negative comments made about this company. In my own case, seven weeks after submitting a claim I have found it hasn’t even been assessed yet.
A couple of further thoughts about MiPet.
As I understand it they are part of a company called CVS, a large group comprising veterinary and related businesses. If your vet is part of CVS then your best approach if you’re having problems would be to complain to them as they will be able to bypass the obstacles to communication.
I also get the impression their administration is being outsourced which means CVS aren’t in comprehensive control of their customers claims.
From my experience I would definitely not recommend this insurer.

"Awful company"

Awful company. Constantly have to chase, when they say they’ve contacted the vet but you speak to the vet and no communication has been attempted. Wouldn’t recommend, bunch of cowboys.

"Terrible service"

Terrible service, unable to contact them by phone and dont respond to emails.
Been waiting more than 9 weeks for a substantial claim to be settled but premiums already gone up!!!