"口语试听很不错"

口语试听很不错，小朋友很喜欢

"I discovered this class through a…"

I discovered this class through a friend`s recommendation and was immediately impressed. Every staff member is incredibly responsible, upbeat, and full of enthusiasm

"我的小孩非常喜欢classover 老师很nice"

我的小孩非常喜欢classover 老师很nice、很会跟小孩培养有趣的课程

"The after-sales service is attentive"

The after-sales service is attentive, and any issue that come up during class are resolved quickly, with prompt feedback provided.

"My kids love the teachers and lessons…"

My kids love the teachers and lessons here, they have a lot of options, math, chess, coding, they can offer whatever you want to study, great service.

"The English writing class has been…"

The English writing class has been awesome for my kid. Great teachers, and I've seen a big improvement in my kid's writing. Highly recommend!

"The after-sales service is thoughtfulcla"

The after-sales service is thoughtful, and problems encountered in class are solved in a timely manner and feedback is given in a timely manner.

"the kids like it"

the kids like it. they have chance to explain their ideas.

"I like Classover because they offer a…"

I like Classover because they offer a variety of courses and have many teacher options. After a few weeks, I enrolled my younger son as well. The teachers are excellent—professional and patient. My younger son is 6 years old and has a hard time focusing for long periods. Ms. Krysten uses many techniques to engage him, help him concentrate, and improve his learning outcomes. However, sometimes scheduling classes takes longer than expected. The customer service is very patient, but you do need to wait a bit longer.

"Review: Worst virtual classes topped with bad customer service"

Review:
I recently enrolled my two 7-year-olds in a course offered by Classover with high hopes of enhancing my kids math skills through their virtual platform. Unfortunately, the experience did not meet my expectations, prompting me to request a refund. I am compelled to share my dissatisfaction regarding their handling of this situation.

Lack of Transparency:
Firstly, the refund policy was not as transparent as I expected. It was not communicated and not clearly explained during the registration process. This lack of clarity is something I believe should be addressed immediately to maintain trust and transparency with customers.

Poor Customer Service:
Upon requesting a refund, I encountered a series of bureaucratic hurdles. The customer service team was unresponsive at first, and when they did reply, it was to inform me that my request could not be processed due to a policy that was not clearly communicated earlier. The interactions were frustrating and left me feeling undervalued as a customer.

Unmet Educational Expectations:
The quality of the educational content itself was very underwhelming. The lessons were not as interactive as advertised, and the instructional methods were outdated, the teacher was not experienced, which diminished the overall learning experience. This discrepancy between what was promised and what was delivered is unacceptable, especially when premium prices are being charged.

Conclusion:
To others considering Classover, I would advise you to thoroughly understand their refund policy and set your expectations accordingly regarding the course content. As of my experience, I am disappointed and cannot recommend their services due to the poor customer service and the inflexible refund policy. A more customer-centric approach and significant improvements in course delivery are needed for me to consider returning.
I hope this feedback prompts Classover to make necessary changes, enhancing their services for future learners.