"Very poor product and post sales support."

I purchased a Hotbox Shilton 2.2kW Electric Greenhouse Heater from Greenhouse Warehouse and put it in our Greenhouse on a low setting. When the weather got colder we started to get regular power outages in the house where the main RCD in our fusebox was tripping out. After investigation I found that it was the heater causing this. What was happening was that a fine, metallic dust was coming off of the element when in use. This dust, being metallic, was getting on the power contacts in the unit and causing an earth loop tripping the RCD. The amount of powder was a LOT. My electrician told me that is unit was dangerous as the dust, being conducting could be lethal if it got wet (it was laying all over the floor) and was stepped on. Given than the user of this greenhouse is my 87 year old mother-in-law, who would never have seen the powder, the potential of this to be dangerous is huge!

I contacted Greenhouse Warehouse as soon as we realised what the problem was, but its been a month and still no reply.

I'm very unhappy with both the product itself (it being potentially lethal) and the post sales support from Greenhouse Warehouse.

If they read this I would be very happy to (finally) hear from them.

"Great product and service"

The website made it simple to find what I wanted and order it, it was delivered quickly and in good condition.
It arrived in good condition and was easy to fit.
Would defiantly use this company again.

"Greenhouse Warehouse does 'What it Says on the Tin'"

One of the easiest on-line buying experiences ever.
1. Find the product you want? No Problem
2. Great value Prices.
3. Place Order and choose delivery date.
4. Pay
5. Delivery date and time arrive and so do goods.
Everything works as it should, great products, great prices, great service. No problems.

"Storm proof"

I have replaced the venerable panes of glass in my greenhouse with 4mm twin wall. Now ore flexible than glass and no more broken panes. Thanks for the prompt service.

"Good customer service and products"

Web site charged me twice for my order, only picked up from my bank statement!

"no need for fertiliser this one wiil grow on you"

ordered plastic 6x8 greenhouse two years ago. good product as replacement for broken glass in storms also got extra clips this year dec 2013 prompt and friendly on phone

"quick and efficient"

I needed some spares for my greenhouse after the recent winds. I found the items online ( only small parts but necessary to hang the door!) ordered them and they were delivered very quickly. Door rehung- success!

"Great service and fast delivery!"

I searched the web for replacement greenhouse glass. Greenhouse Warehouse came up as competitively priced with fast delivery. I've used them a couple of times and received good service and will use them in the future.

"did what they said on the tin"

great service order came quicker than forecast - prices could be cheaper though

"Would use again"

Ordered some parts we needed, was concerned as never used before, however service was prompt and parts arrived quickly and ok.