"Unreliable"

Ordered day-2 and day-8 test kits for my quarantine. Never received the results of the day-8 test.

"Hi please can someone from labmedexpert…"

Please help ! Day 2 tests sent on Tuesday with no results
Labmed please respond to my emails and phone calls - peoples livelihoods depend on timely processing of results its now been over 72 hours !!!

"Very positive and smooth experience"

Had a very positive experience with LabMedExpert. Received my Day2 test after 2 days of ordering it (I ordered it way in advance of me leaving the country). When it was time for me to do the test I noticed one of my kits did not have a return label. I informed and emailed them straight away and they responded within 2-3 hours. I sent our tests off before 12pm without any hassle (taped both our boxes together with 1 return label). Received text message and email the following day to inform us our test had been received and is now being processed. Received our results a few hours later with a professional certificate. Process went very smoothly

"Superb Day 2 Test procedure"

We booked a Day 2 Test a week before travelling abroad and the test packages turned up in 2 days. The test kits themselves were packaged very professionally and the instructions could not have been better or easier to understand. We sent off our samples in the provided Royal Mail 24 hour tracker packages posting them in one of the local Priority Post boxes yesterday. We received our negative results today with a very professional certificate.

The service could not be better in my opinion

"Still waiting for my 2 day test kit to…"

Two weeks on and still waiting for my 2 day test kit to arrive. This defeats the object of testing, they should be removed from the government's list To date two weeks after my return flight I have not received a refund, or offer of one.

"Complete incompetence"

Tests arrived on time. However, I've never test 2 results (it's now day 17). Sent day 5 test and on day 6 received a negative day 8 result with a reference number that wasn't mine.
Day 8 sent my test and on day 9 received my negative day 5 result.
As I had not confidence in these results I had to go to an NHS testing facility.
As with everyone else, phone never answered, call backs never received and emails never replied to. DO NOT USE!!!!!

"Overcharged"

I purchased day 2 and day 8 tests. My credit card was charged £98, however, the invoices I received were for £85. After 3 emails and numerous calls, they finally replied to me saying that the price changed from £98 to £85 days after I placed the order and that they would amend the invoices to show the amount paid of £98 which makes no sense because as soon as I completed the transaction online, the invoices were generated straight away by their system for the price of £85 and not £98 as I paid which means that at the point I did the purchase they had already changed the price to £85. No system out there issues invoices to customers for a different amount from the amount paid unless of course the price is changed in the invoicing system. If it was a decent Company they would honour the price I was invoiced £85 and refund the amount of £13 difference overpaid. I found them deceitful and certainly I will not use them again let alone recommend them.

"They a complete scam"

They a complete scam. DONT USE. They dont deliver the tests and no one answers the phone or emails.

"Highly recommended for PCR 5th day test to release"

Got my kit on the day I arrived in UK, sent my sample and received the result in 2 days.

"Is anybody there?"

Hi I have spent all day ringing there help line and no one answers and you can't leave a message. I have emailed them and last night I requested a call back. Nobody has replied to my emails or phoned me. I can see that they have replied to comments on here, I am hoping they will reply to me so that I can change my rating. Here's hoping!