"for my Office Portland Teknik Portlandexecutive operator chair"

Took more than three days for delivery ( 1-3 days was on website)
I waited as I wanted this particular chair as I am short and the height Wes able to be adjusted to a low enough level.
No updates by email or texts from the company only a DHL text but this didn’t say who they were delivering for.
The chair a Teknik Portland executive operTor chair £129.00 arrived in sound condition. Was easy to put together even though I have limited vision.
The chair does not independently tilt its back rest only,it reclines seat and backrest at same time: I feel this isincorrectlywordedon website.
The arm rests feel like they are too far back and the seat isn’t very deep.
Faux Leather...hmmm
Verydisappointed

"Easy website to use"

Easy website to use. Questions are answered fast. Delivery was quick 😎

"Customer service was excellent"

Customer service was excellent. Delivery was prompt and the desk is amazing. Took a while to build, but very solid well designed desk

"Slight delay in the desk arriving but…"

Slight delay in the desk arriving but nothing major. Very happy with the product and service

"Still no resolution... do not deal with this company"

I ordered and paid for a desk and bookcase which were in stock. The delivery was said to be 10 days max... this has passed and the goods still have not arrived. I called first this morning and James said the goods were in stock and should have been delivered a week ago... he said he would check and get back to me. He didn’t.
I called again and was told all that could be done was an e-mail to Germany and wait for a reply. And again told James would call me back. He again didn’t.
Spoke to the manager after waiting all day and he said they would send another e-mail as that is all they can do, and James would call me back tomorrow to update me.... for some reason telephone calls cannot be made and the manager simply apologised and said I just have to wait.
As things stand I can only say do not deal with this company... hopefully I can update this review once I’ve got an update and received the goods.... but for now do not expect any form of customer care or service from this company.
Update.... it is now the 26th November, and the desk has been delivered, but is faulty. The drawer don’t fit. I’m now waiting for replacement parts... still all ForMyOffice do is act as a conduit with the manufacturer and I’m still stuck without the desk. No consideration of customer care and no way of accelerating the remedy. Not even a suggestion of compensation either.
Really really poor company to deal with.

"Ultimately satisfied"

Main thing to note, FMO are not stoickists, but distributors and act as a post box. Bought a desk and chair. Chair damaged, manufacturer said replacement parts would take weeks, actually arrived next day. Desk was out of stock at manufacturer despite web-site saying in stock and having taken my money. Switched to a different desk, which when arrived had a ‘ding’ in the work surface. Much argument offered £40, and then £50 compensation which I did not want on a c.£600 desk. I arranged a repair man to come, when Baumhaus miraculously found they had there own contractor. They sent Homeserve Furniture Repair, who were excellent (see Google review, I would highly recommend). So, for a c.£800 transaction, less than impressed, and only rated 3* because James who dealt with me, showed some sympathy! Finally, they ask me to do a review on their web-page and because less than complimentary, is yet to appear......

"Exemplary"

The product I ordered was listed as being in stock, but had run out when my order was received.
For My Office phoned me within an hour and offered me a superior product at the same price, which I was pleased to accept.
The goods still arrived the next day!
Really impressive service.
Thanks.

"Order and money taken but no stock!"

I placed an order for a Chiro office chair from this company after visiting their showroom in Mansfield. I was advised to order the chair online, which I did and I received a confirmation email. The following day I received a 2nd email confirming the goods had been packaged and were to be delivered the following day. On the day of expected delivery, I received a 3rd email apologising there had been a mix up and the chair I had ordered was out of stock and not available for 4 weeks. They did offer me a cheaper alternative but having visited their showroom to select a specific chair which was 25 miles away from where I live, I wasn't willing to take any chances so a refund was provided.

I suggest that if you order from this company you ensure the goods are in stock, especially if you go out of your way and travel to view in the first place.

"Excellent"

Product was ordered and delivered within a few days. Only downside is the additional charge for delivery to Northern Ireland.

"Service beyond the call of duty - excellent"

I am very impressed that I was able to place an order on Tuesday and take receipt of the goods on Wednesday. I was able to assemble everything Thursday evening and am pleased to report that all is ok.

Very pleased with the product and the company. Small glitch – the delivery paperwork was made out to someone else - this was resolved immediately on my advising formyoffice of the issue.