"I live in the G72 area in Elder Cres…"

I live in the G72 area in Elder Cres today the grass was cut in the walkway between Elder Cres and Elm way the operative left the area on the walking footpath covered in cut grass. We as a collective will remove this service if we do not see an vast improvement in the service we pat for.

"Greenbelt reviews.."

Greenbelt reviews... laughable. Their scope of service states they will maintain the grass on our estate between 25mm and 65mm and its currently in excess of 300mm. They are lazy and incompetent and all they do is take the money and wait for complaints before they actually do anything that they're contracted to.

As for your canned reply… calls and emails have been repeatedly made and yet you still achieve NOTHING! Instead of just copy and paste for every negative review, how about you actually address the issues.

"After a long process trying to get…"

After a long process trying to get grass cut in our estate which had been done for the last 14 years plus! I can't thank David (customer care) enough for listening (irate customer) and being sympathetic and very professional. Big thanks to you the issue has now been sorted. David is an asset to your company! 😊

"Unfortunately can't give a minus…"

Unfortunately can't give a minus rating. Joke of a company only interested in ripping people off by inflating bills with things that shouldn't be included. Disgraceful customer care but sadly no easy way of getting rid of them.

"Came back straight away and complaint…"

Came back straight away and complaint resolved the next morning

"Only had to speak to one person."

The person who answered the phone call answered my query. She listened to my query, was pleasant and professional and resolved the issue. Thank you.

"Very disappointed to be charged £3 for…"

Very disappointed to be charged £3 for a paper bill I didn't ask for and then once I'd queried it, added a £25 charge on top.

"Very polite and helpful customer service"

Very polite and helpful customer service

"Professional and Reassuring "

Jeanette was incredibly calm and helpful dealing with my billing issue due to an error on my part. All my emails were responded to quickly, and in less than a day all was sorted and she emailed me to let me know my payment had been received.

"Very understanding and pleasant person…"

Very understanding and pleasant person on the telephone.
Helped resolve issue.
Had a good understanding of reason for call and relevant information to hand.