"Nick was very knowledgeable and…"

Nick was very knowledgeable and informative. He answered questions thoroughly with good delivery. He signposted when querries did not relate to green belt.

I appreciate the effort Nick made to attend the development on a Saturday morning to ensure more residential representation, thank you.

"Impressive Service from Greenbelt Customer Care"

I recently e-mailed Greenbelt Customer Care regarding a fairly large metal structure which was wedged in the hedge opposite my bungalow. I also mentioned a red metal structure which had been left by another hedge at the side of my property, which had potential to be dangerous for children playing near-by. I included photos of both items. I had an instance acknowledgment to my e-mail but was astonished when a few days later both items had been removed! My request was dealt with most efficiently although I understand that good timing with the team being on the site had a part to play too - however I was most impressed!

"Prompt Action"

Prompt action was carried out by the Customer Care Team to remove a fallen tree which was blocking the footpath and part of the estate road within a few hours of notification by email. Well done Marc and the tree surgeon for such a good job.

"Good response to problems"

I was unhappy about the condition of the landscaping and a very unhealthy tree outside my house. After several emails, I was sent plans of proposed replanting for the autumn, offered the oppportunity to chose a new tree to replace the nearly dead one, and had a visit from the Operations Manager to discuss the work being done. Certainly better than the average response to customer services when you have a problem!

"Daylight robbery"

This company, which has taken extremely high fees for 18 years of very shoddy work and even shoddier customer service, has just increased our fees by 18.5%. We are trapped in an agreement with them because the council and the builder gave them a licence to print money. I would never have bought this house had I been aware of what a poor company it is. I should add that the fact that almost 3000 people across the UK have joined the Facebook group "Unhappy Homeowners against Greenbelt Group" speaks volumes.

"Customer service personnel called"

Customer service personnel called. First as response to my email.
Next few times to assist as she noted that I could not register or login to GreenBelt online.

Finally sorted out the registration and login issues.

GreenBelt as a company: 2/5 stars. Earlier years (2005 to 2013) - all public areas were littered, dirty, and poorly maintained. The Company was not contactable, but continued to charge exorbitant monthly fees.

But from today's experience, customer services seem very helpful.

"Good service"

Problems with broken barrier and waste bin reported and dealt with within an acceptable time frame

"Green"

Saved money for me

"Great telephone response"

I had great customer service from Julie, she was patient, friendly and helpful and took note of my issues. I dont know whether I will be pleased with the ultimate resolution of these issues, they’ve been passed to someone else to deal with them but I was more than happy at the way the initial query was dealt with.

"Supportive Company"

For the last couple of years we have been liaising with the Greenbelt Group who factor our Estate. We have found the individuals within the Group to be helpful and responsive, having supported us in many issues we have faced and being very approachable.

One of our key contacts is Duncan Park (Regional Operations Manager). Duncan has been a great help in progressing any problems arising within the estate and regularly meets with us regarding any additional planting needs, readily responding to queries when they arise. We have found Duncan to be a knowledgeable, friendly, and helpful individual who is a credit to the Greenbelt Group.

Calder Glade Residents Association