"After 14 months, I am still chasing for my deliverables and have been ignored most of the time."

I am really struggling to get my project completed, and I signed up over one year ago. We had a very bad experience from the beginning. They sold a package that was not cost-effective for them, so they have not delivered all the items. Most items have been very painful to get completed. Also, most of the services were missold; for example, in our package, we had SEO service, which in the end could not be used if we didn't pay extra to register the company with the big search engines (this was just said to us after we signed-up); Also the website was sold initially so we could make the change ourselves. Still, if we make the changes now, it will be only in the front end; once again, we need to pay extra if we need to make the changes properly. The website needed to be upgraded, too; otherwise, the bandwidth was not great. None of this was explained to us when we paid for the package, and they kept saying that we needed to pay more and more; otherwise, we would not get the service we needed. I used them once in the past to have a logo designed and had a very good experience, but then when I went back for the website, it has been a nightmare. And now we are stuck.

"Redraw of Club Logo"

Eric redrew a clubs badge for us, from quite poor photos, logo Symmetry then forwarded me proofs to check and then once agreed the final designs in several formats. It took perhaps a little longer than I expected, but was with in the working 48hrs that was stated from the start.

Having read some negative reviews, I think this industry will be hard to satisfy the customers expectations from the cost involved.

I am very pleased with the work Logo Symmetry provided, and would recommend them to others.

"Anything under 5 stars gets taken down…"

Anything under 5 stars gets taken down by trust pilot
don't trust either company

"Scam you will lose your money"

Scam you will lose your money

"THEY SEEM TO BE GETTING BACK ON TRACK"

I have not had the best experience with Logo Symmetry but having now had a long chat with both Charles Alexander and Brian Frederick, I am starting to understand the problem. My project manager was a guy called Mark Dennis who has suddenly left the company (and his ongoing projects) which has caused some serious issues. Logo Symmetry is now doing their best to rectify any outstanding problems, including mine, which have been caused by his sudden departure.
Things go wrong in business. That is to be expected. The real measure is how these problems are handled and rectified. Charles and Brian have offered me a refund and an apology which goes a long way with me. Credit where credit's due...

"SCAM COMPANY. AVOID. AVOID. AVOID."

AGENCY IS A COMPLETE SCAM - THEY HAVE NOT DELIVERED WEBSITE PROJECT ON TIME OR TO SPEC AND DO NOT HAVE THE EXPERTISE. THEY HAVE TAKEN OVER £2500 OFF ME AND MOST OF THE POSITIVE REVIEWS ON HERE AND ON OTHER RATINGS AND REVIEW SITES ARE FAKE. I'VE BEEN PASSED BETWEEN 4 DIFFERENT ACCOUNT MANAGERS WHO I'M FAIRLY SURE ARE NOT EVEN BASED IN THE UK AND EACH ONE OF THEM HAS FAILED TO DELIVER. SCAM. AVOID LIKE THE PLAGUE.


Update:

I am currently being blackmailed by the company to remove this review and they are withholding access to the Website CMS until I do. Trading Standards are on the case, as are Trustpilot and the small claims court. They are now completely refusing to cooperate as well.

"Excellent Service from Logo Symmetry UK…"

Excellent Service from Logo Symmetry UK especially Eric Cantona. Thank you Eric for a very professional service and experience, he understood the requirements, always dealt with my requested amendments in a timely fashion and very polite.

"Do not use Logosymmetry for your website design except you want to waste your money and time."

I am yet to be contacted by logosymmetry to resolve my issue on the bad experience that I have had with them. I am still waiting for the submission of my website and my refund, so far I am yet to be contacted or called by anyone. I will continue to post the review as well as take legal action until this is resolved by Desmond, Brain, Terry and their team.

Below is the initial review that I posted:

They will promise you heaven and earth at the sales point, but do not get the job done as they don't have the expertise to deliver what they have promised you. I have exactly similar experience like the other bad reviews. Brian is their sales person and he made all sorts of attractive offers for website development including learning management system, e-commerce, introduction video etc, but none has been done. My project was designated to Desmond as the project manager, who I have never seen, even when I requested to see him via zoom , it was somebody else that logged on, giving excuses that he was ill. They seem dodgy as they avoid any conversation over video conferencing platform to hide their identity. I have so far paid £1750, the work was promised to be done in four weeks and this is four months now, still not completed . They have been avoiding my calls and not responding to my emails until today. I am looking into taking legal action if this is not resolved asap.

"5 star service!!"

I would highly recommend using logo symmetry if you are starting up a brand new business like myself.
Eric, Jeff and the teams at logo created my website, fb & insta pages, stationary, animation, and guided me step by step through the whole process. I was contacted every day by Eric and he helped me with clear instructions on the next step and process.
Eric was friendly and great to talk too!!
We even had a laugh on phone :D
His customer service skills, knowledge, and all round mannerism was exceptional!
He went above and beyond for me!!
Jeff whom I dealt with originally was also a very nice man with great customer skills and mannerism too, both brilliant at their jobs.
I really cannot fault the company.
Yes, like everything, it comes at a cost, but I would say it’s been totally worth it!! And I can’t wait to see what my business has in-store for the future.

Thank you Eric, Jeff & teams!!
Look forward to using you again in the near future,
Emma (Gee it a Dicht) x

"Nothing short of daylight robbery"

Nothing short of daylight robbery. These people are thieves. I paid them to create a customised template for my Squarespace site. After 6 weeks of them making error after error and trying to fix issues with band aids I still did not have a finished site. I have attempted to complain and request a refund via various methods and have been completely ignored. The template is still incomplete 2 months later, and I still have not received a refund. DO NOT EVER USE THIS COMPANY.
========================================

Dear Logo Symmetry,
Thank you for your unhelpful response. Firstly before I continue I would like to just point out that I am not experiencing any discomfort, merely frustration about the fact that I have paid for a product that is not complete and totally unusable.
Please can I just point out that the initial conflict arose because you had created a new site on a trial basis, when I already had the site and domain, both of which incidentally have been paid for annually, screenshots and proof of which were sent to your teams 😊
I was asked by your team to correct this error on your part by contacting SquareSpace myself and asking them to switch sites. I advised you that I was not going to do that until the errors that I had highlighted to you were fixed.
Safe to say the site is not fixed. The site in no way looks like the original spec that you sent over to me. The formatting is all over the place. There is no blog page. I am unable to update any of the content, so all I am left with is an extremely badly looking website, so bad it looks like my 5 year old nephew has designed it, with Ipsum Lorum text that I cannot update with my own content.
Come on people, really? All for the sake of £350.
I also have copies of all of the correspondence and text message exchanges that have been made, so not really sure how you can confidently be substantiating your claims.