"Site is solid but needs improved interface"

The site does a pretty good job of explaining the complicated nature of buying a desk.

However, it would benefit immensely from a
real-time 3D image of the desk being customized as the user adds, removes and updates features.

"Good quality but horrible service"

The desk is definitely good quality, but for the amount you pay, there is no service at all. I paid over $2000 for the desk, and it was dumped at my doorstep with no option to even get it installed. Every high-end furniture store offers installation service, but not this one. If it were easy to install, it would be one thing, but I had ordered a drawer attachment to my desk and it was definitely not easy to install it. When I called customer service, I was told in no uncertain terms that I was on my own. I will find another American made product next time, but will not go back.

"Sales Representative and Product"

The experience I had is regarding their sales representative Ben Bigglestone as well as their product. The quick background is that I came across the company while dealing with the frustration of a notification on 9/22/20 from Uplift that the desk that I had ordered, and scheduled to ship on 9/29/20, was now going to ship 10/29/20. I understand delays with the current climate but it seemed too long to wait as we already had accepted a 4-6 week initial delivery quote and was at the end of that scope. I browsed American made standing desks hoping for a quicker turnaround and came across this site. I liked what i saw but wanted to ensure that I was ordering the correct desk to suit my needs. I was connected with Ben and he walked me through each of the options in the size and style of desk that I was looking for. He knew all of the details that mattered and was kind enough to email me links for colors and other options for me and my wife to choose from. His customer service was greatly appreciated especially coming off the negative experience I had with Uplift. After placing the order Ben gave me a realistic time frame for delivery and the steps that go into making and delivering the desk. I was very pleasantly surprised to have my desk delivered less than 2 weeks from the time I ordered with Ben. I was a bit anxious to get the desk assembled to see how sturdy it was as I read online about other manufacturers not having very sturdy motorized stand up desks. The assembly was really easy and straight forward. The desk is rock solid when it comes to sturdiness. My wife and I could not be happier with the decision we made to go with iMovr and dealing with Ben Bigglestone.

"Fast shipping, easy assembly, great solid desk."

Desk came in a timely manner, driver called fairly early but was professional. Only downside is the wait, but it's made to order. Only needed one other person to help me lift it a couple times to avoid damaging it or the walls. Put together in 10 minutes, easy and the skinned wood top looks great, not cheap looking at all. Love it so far.

"Terrible - sent me dirty product and told me to clean it myself"

I paid hundreds $$$ for a custom 6’ luxury mat and they They sent my order to the wrong address and when I finally got it 2 weeks later us was dirty snd used. iMovr told me to go get some 409 cleaner snd clean it myself and refused to refund or replace. Terrible customer service

"Ordered the zipdesk with tech mount"

Ordered the zipdesk with tech mount. Zipdesk arrived in 2-4 days and installed very easily. Great product. Tech mount arrived a week later. Can't install as advertised and even spoke via chat before ordering. The website description doesn't disclose that the glide doesn't fit the compact table. What's the point of tech dock if you can't glide. Now wants to return but imovr wont pay for shipping. I will have to spend $30-40 to send it back. Customer service was good for sales but not afterwards. Not happy with the whole business. Recommend taking your business elsewhere.

"Controller is not at same level of quality as overall product"

Ordered the frame only which shipped very promptly and arrived in great condition. Seems very solid and well made. Works well with the table top I purchased from Sunon. Only issue I have is given the quality of the product it is almost embarrassing that they ship such a cheap controller with it. Also didn't see any option when ordering just the frame to get anything different. I would recommend spending a couple of extra dollars and creating a controller that reflects the overall quality of your product. Minimal functionality, the buttons are hard to push and keep engaged,display is hard to read.

"Excellent product, not great support"

The product itself is superb. The rest of the experience left something to be desired:

The online chat is unable to connect to customer support. It's strictly sales. That means you can only get updates by calling during their business hours. The support people don't really have much info either.

The site said that the combination of options I selected would be ready within 3-4 weeks. The actual delivery was a little over 8 weeks.

The online info said to contact the logistics company when it arrived at their depot to arrange for home delivery. What actually happened was they showed up unannounced at my house on the date. Lucky my wife was between teaching classes and able to answer the door.

The product arrived with 8 threaded screw holes to attach the base to the legs. 7 of them allowed for screws. The 8th had a chunk of metal in the threads that prevented a screw going in. Neither file nor awl was sufficient. Fortunately I happen to have a tap and was able to knock it out with that. It added about 30 minutes to the assembly, so 45 instead of 15.

"After you buy it you are on your own"

After you buy it you are on your own. Great customer service when purchasing but afterwards your fighting people only looking at the bottom line.

"Almost ideal"

The desk was built and shipped promptly, and arrived in good condition. I had no trouble assembling it and putting it to use.
One problem I am having is that my Aeron chair arm rest often hits the up/down switch, so I'm trying to figure out if I can move the switch.
My other problem was with the delivery company. Initially, they delivered to the correct address in the wrong town. When I checked, they went back and retrieved the package and delivered it a few hours late to the correct town.
I'm glad I ordered the faster up/down motor, as it still takes a while to go from sit position to stand position. My son also suggested you add two buttons to the up/down switch, so pushing one button can switch from sit position to stand position. Yes, you can theoretically already do this via the smartphone app, but that's not nearly as convenient as a memory button on the desk itself would be.