"Utter Time Wasters"

Don’t Easter your time with this company promise after promise never returning calls excuse after excuse !

"Appalling service from Riverside after…"

Appalling service from Riverside after our kitchen was sold to us several years ago. The workmanship was shoddy, they didn’t turn up on time and was messy. There was items missing which I was constantly chasing daily. Didn’t leave a review at the time but I’ve since had issues with the veneer of the doors ripping and peeling. The kitchen was fitted almost 7 years ago and I wasn’t happy then but had been so stressed out with the process I just wanted to forget about it after going through a full house refurb. Several doors had started to rip and peel over the last couple of years but it has gotten that bad that I had started to make contact with Riverside back in September 2020 to see if they could help look into replacing the damaged doors. I think I’ve spoken to everyone in the business from the Warrington and Northwich branches to see if they could advise or contact the supplier to replace the doors if possible. Simple request really! I understand that there would be a possibility that the doors might not be produced anymore but I wanted to find that out first before looking at other potentially costly solutions. I’ve sent photos, drawings of the ordinal plan, the door names too but weekly I have been fobbed off. I’m not one to leave bad reviews but my patience has ran out. I was hoping that Riverside might have sorted their customer service out since we had our kitchen fitted but sadly not.

"Absolutely awful company"

Absolutely awful company. Do not waste your money on them.

My kitchen was started kitchen mid Dec 2020.

They promise everything until they get your money, then you have to put up with poor workmanship, staff arguing amongst themselves, blaming each other for their rubbish work.

Literally lost count of how many times different workmen had to come back to sort out their mess.

The man who plans the kitchen, Mark, is rude, never answers the phone when you try to contact him, passes on messages and lies to his workman atrocious customer service.

Still waiting for 2 replacement doors as one has got a crack in it, the other has paint coming off. Informed them about it January, promised they would be here to fix. Last time i tried it was March 2021 and still waiting.

Intergrated bin never arrived, always "out of stock" they left vent on top of the cupboard stuffed with plastic bag for some reason? When I rang I was told that I should have said something before. I only saw this because I was painting- it shouldnt have been left there. Unbelievable, and this is not all of the faults - could go on and on.

My advice please do not go with this appauling company.

"Gorgeous kitchen"

From initial consultation to finished product, the service and workmanship I have received from Riverside has been fantastic! Really lovely quality cabinets make the finished job look amazing! Nothing was too much trouble and the staff were all friendly and very accommodating. Thrilled with my new kitchen, can’t recommend Riverside kitchens enough. Thank you!

"A* kitchen"

I shopped around for a few different kitchens and riverside kitchens was by far the best. Our bespoke handmade kitchen fits perfectly with the design and style of the house. Andy, who fit the kitchen did an amazing job also. Very professional and would recommend to anyone

"I would avoid this company at all…"

I would avoid this company at all costs, the quality of the work provided by the contractors (plasterers) was extremely poor. I had to call them back to rectify the utter mess they made. The only concern they had was how quickly they could get the job finished and get off the job. I have now brought my own plasterer to make good the work. The company were a nightmare to deal with poor levels of customer service. Look elsewhere.

"Excellent service"

Riverside kitchens provided some fitted furniture and kitchen in our offices. The service was excellent from planning through to fitting and we were delighted with the quality of the kitchen and workmanship. Would definitely recommend.

"Wonderful job done"

Wonderful job done! Gorgeous showroom and fab design served, 10/10 for service

"New kitchen"

We had toyed with the idea for a new Kitchen for a while but couldn’t get the design right, I went to riverside off recommendation from our neighbour.
Mark came out and planned our kitchen and we knew then we wanted riverside. Our new kitchen is fantastic and the guys were fab! Would recommend highly! Thank you