"Continue to provide great service at new location"

Despite the down turn in business due to covid, Expresso continues to work hard. Super friendly driver who helped folks with luggage as they need. Friendly help when I called after had troubles with their site (toggling betw week discount code or not) and they noticed as we drove out that I had overpaid by a day, I received a credit the same day.
Parked with Expresso at their new location (previous FastTrack). A good amount of spots have shade structure (no “indoor”) don’t believe it’s a guarantee to get one. At this location the van dropped us off at our car (don’t know if that was the case at previous location). Assuming fewer people were traveling/ parking due to covid, we assumed Expresso would only have one van in circulation, which was the case (but their new location is closer to airport) and I assume they can add more as needed when business picks up, since they still have additional vans.

"Expresso Airport Parking good"

Expresso Airport Parking good

"This business has gone downhill!"

This business has gone downhill!

Booked and paid for a reservation online as I have religiously for years. When I arrived at the spot on Doolitle, I found it closed. I re-read my reservation and saw in small print that they had moved to 98th Ave. When I got there, the lot was unsecured, wide open, no lights, and nobody in the security/payment booths. There were no shuttles, there were no employees, and there was nobody answering the phones.

I tried customer service for a refund, no luck. I finally disputed the charge with my credit card company. Until Expresso can get their act together, we will not use them nor should anyone else. They are collecting money with having a lot to park cars.

"Excellent as usual!"

Excellent as usual!

"I love parking at the Expresso airport…"

I love parking at the Expresso airport parking garage. It’s convenient, the shuttle busses are clean and the drivers have always been friendly. I’ve only had one small issue with the parking garage and that’s when I was charged an extra fee for not picking my car up at the scheduled time I had made on my reservation through the app. We were only about 30 minutes late arriving back to the garage after we got off the plane, grabbed our luggage and waited for the shuttle to come pick us up. On this trip we seemed to have waited extra long for a shuttle. I was a little disappointed for being charged extra. That was the only negative complaint I have had with Expresso and I have been using then for years.

"Consistently a quality place to…"

Consistently a quality place to park/leave your vehicle. No issues, good price & easily accessible.

"Great parking"

Great parking

"Thank you for watching over my car…"

Thank you for watching over my car during the 51 days I was parked at your facility.

"Great service as usual but someone had…"

Great service as usual but someone had been in the vehicle the seat was back as if someone had laid down in it

"Excellent Service to and from the…"

Excellent Service to and from the Airport. Drivers were courteous and friendly.