"As always easy to find the parts i want."

As always easy to find the parts i want.

"Great customer service"

I placed an order on IPD with some items, one of which was backordered... With all of the COVID-19 things happening, I was aware that the backordered item could be delayed for various reasons. After some time, IPD was seeing a longer than expected lead time on the part and were nice enough to split up my order for no extra charge and ship everything else on it's own.

They didn't have to do that, so I was very pleased that they were accommodating with it!

"Friendly and professional"

Great service, great products!
The best Volvo resource anywhere!

"Smashed package"

IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction.

However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it.

The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose.

The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.

"Fast delivery exactly what I needed!"

Fast delivery exactly what I needed!

"Nice parts at a nice price"

Nice parts and a nice price! Replaced rotted front brake dust covers for my 2000 V70. Shipping was quick too. Thanks.

"Fit and got here quicker than expected."

Fit and got here quicker than expected.
Absolutely no issues with the part

"Paul at IPD provides excellent service…"

Paul at IPD provides excellent service and customer support. He helped me locate a hard to find seal that I very much needed to refresh my M46 transmission.

I am very appreciative of all IPD staff, and the company's continued effort to provide aftermarket and OEM support to Volvo enthusiasts.

"Product Reviews"

On your site I reviewed a crankshaft pulley I had a little trouble with. You did not post the review. Perhaps someone else had made a similar review previously and you didn’t post it? That would’ve saved me a great deal of effort. Perhaps someone else is thinking about buying this same product and will be unaware of the issues because they can’t see MY review?

I gave it 4 stars, it’s not like I was bashing the pulley.

I’m pretty disappointed about this. I’ve heard other say you don’t post even slightly negative reviews of your products but, I didn’t believe them. Was I wrong?

"I haven't received my order yet I'm…"

I haven't received my order yet I'm still waiting