"Having major problems with my order no #45822"

Having major problems with my order. Still not delivered and tracking not updated. Have sent several emails with no response from the company. All I receive is emails asking me to review my purchase. Very disappointing and currently over £30 out of pocket. ORDER NO. #45822 My problem has now been resolved, company say they were having issues with their emails, my package was resent and 50% of my payment refunded. Happier than I was but still unsure about ordering direct from them again,

"Great products"

I am editing my initial review.

I can confirm that this is not a scam company. Magic Wipe have been in touch and apologised for the delay with my order.
They have taken the time to explain what drove the delay, as well as the lack of communication via the support system on their website.
This support system has now been fixed.

The customer services team have been incredibly helpful and my order has now been delivered.
The products themselves were undamaged and as expected.
As expected as a product that are brilliant to use.

"Support email not monitored "

I have not received my order and have had no response from their support team following my emails. They were able to respond to my review on Trust pilot in 2 days though 🤔.
My details and order number have been sent to your support email, you have my name I'm sure you'll find it if you could look.

"The wipes are 5 stars (I’ve got 7 of…"

The wipes are 5 stars (I’ve got 7 of them now) that I use all over the house.
They are brilliant on my shower doors/mirrors etc & they make my cars look like they have been professionally cleaned.
These wipes are 100% worth buying.
But, the delivery & communication, this time, wasn’t good.
This is why I’ve only given 3 stars as a rating.

"Ordered 14 January order number won’t…"

Ordered 14 January order number won’t track. Company will not reply to emails.

To Magic Wipe
Can you please tell me when I will get my order as won’t track in your system
Order #47633.
UPDATED 02/02/2025
Order arrived and an apology for no communication.
Muriel

"I absolutely love these cloths"

I absolutely love these cloths! They make cleaning so much easier, leaving my mirrors and windows spotless. Highly recommend to everyone

"Ordered mine earl January still…"

Ordered mine earl January still waiting no response from e mails beware this is a scam

"DO NOT BUY! Would have given no star but not…"

Would have given no star but not possible. Order finally arrived this morning, has taken weeks and many emails. 5 cloths for £25! They look nothing like the images on the site. Thin, small, and really poor quality. No label stating bamboo or laundry instructions. I imagine no label info means they aren’t breaking the Law???They are not as described or advertised. Not fit for purpose. I ordered as an environmently friendly alternative to microfibre. That’s exactly what they look and feel like. DO NOT ORDER. Absolute rubbish.

"Complaint Resolved "

Ordered 2nd Jan -no cloths yet -tracking not updated since 9th Jan when stated on way! Have emailed daily and no response to date. Cloths have been paid for! Very disappointed ☹️

Update - cloths have been received now and contact from Magicwipe to apologise and explain circumstances for lack of communication and delayed delivery. This was my second order as I was so impressed with the cloths - I am happy complaint has now been resolved and also happy to recommend these products as they are excellent.

"Order never arrived! Terrible Customer service "

Ordered cloths on 2 January. No update yet. Money taken. Sent 3 emails now and have been ignored. Evri status has said since 2nd January that they are still waiting on my order to be sent to them. Terrible company and zero customer service.