"FedEx Could NOT DELIVER RETURNED MERCHANDISE!!"

On May 10, 2023 I order 2 package of Can-C eye drops, which is what I customarily order. I received instead, Can-C dry capsules, which I can’t use. I called Customer Service and spoke to Abigail Nuncio who informed me that they would refund the $48 for the original order, but I had to pay $16 to FedEx to return the merchandise. Today I receive an email from FedEx that they could not deliver the merchandise because 1. Customer Not Available or Business Closed. This was during the normal business hours. Because I was concerned, after the hassle of returning the wrong order, I attempted to contact Dr Vitamin Solutions during business hours. They were not available and answering their PHONE / TEXT MSGS / EMAIL - so I don’t know if they are still in business, or just have poor customer service. NOT ANSWERING MULTIPLE REPEATED ATTEMPTS TO CONTACT CUSTOMER SERVICE OVER SEVERAL HOURS!!??? I just want my original payment of $48 refunded….What’s Up Here???

"great company with great customer…"

great company with great customer service

"Poor cust service"

Ordered product, then 12 days later they cancelled it. I lost all that time waiting for the product and wish they'd have told me sooner that they DIDN"T have it in stock.

"Worth every penny"

Very affordable and effective!! It’s now my go-to store for my nutritional needs.

"Effective vitamins and good products to choose from!"

Effective vitamins and good products to choose from!

"Ridiculous Delivery Process"

I ordered one item, requires cooling, on a Sunday afternoon. It took until Tuesday to approve the order (?) and the company said it was delivered to a USPS drop-off site. Last evening, four days later, the USPS sent me a notice it was delivered to their distribution center in Fort Worth. Given that the company is in that area it is strange it took almost a week to get that short distance. Now I get a notice it will be delivered this Wednesday, one week and three days after submitting the order.

My advice to Dr Vitamin Solutions is get a new delivery service and try to streamline this asinine process. Nothing should take that long to be delivered these days. Needless to say I have found another supplier

"Very good quality products"

Very good quality products, I have been ordering from this company for a few years. Consistent service and decent pricing, shipping to Canada is always received in a reasonable amount of time.

I order from quite a few companies and I know my products, people who have posted negative reviews here don't know what they're talking about ( most of them have very poor articulation,spelling,etc which is an indication of a person who doesn't understand what they're purchasing)

Definitely a good company with an excellent product.

"Took my money and no product."

They took my money and never received my product. It has been 3 weeks and no sign of my product.
I emailed them and they say they could not provide a tracking number because they don't have one which is very unprofessional.

"Purchased your gray rescind product…"

Purchased your gray rescind product, used 6 out of 8 bottles no results, very disappointed.

"shipping was quick."

shipping was quick.. products were good