"Absolutely appalling- torn at places, dirt marks, security tag still attached "

I am absolutely appalled at the jacket that I received. I ordered women's patterened long down coat with belt forth £324 pounds from Bosideng London. It was in an appaling state. I was so excited to open and did it with my colleagues. As soon as I opened it, I noted dirty black lines in the collar. I thought fine Ill request for an exchange. I came back home. I thought I'd try it for a fit check, then I found few more dirty spots. As I was unjipping the coat, I found a torn area. The nail in the coffin was the magenetic security tag that's still on the jacket. I do most of my shopping online these days, but I have never found such a state of clothing sent no less with a security tag. What level of carelessness is it? I wanted to put my trust in chinese brand. But this bitter experience has sealed my opinion on them forever and not in a nice way. I wish I could add some photos. I had initially done a request for an exchange but want to return it and never buy anything from this shop.

"Excellent Service!"

Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen that in a shop interesting experience. Last I like to thank Steven, Farrah and Greg for outstanding service.

"The shopping experience was excellent"

The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently. The size was perfect; I took the suggested measurements and it fit just right. I would recommend it and would definitely buy again.

"Super coat and great delivery."

Super coat and great delivery.

"Good shopping experience"

I like the decor very much, it is very clean and tidy, and the staff is very welcoming. The snow hut is perfect for fitting and photographing. High-quality materials and manufacturing processes ensure the warmth and durability of the down jacket.

"Huge range of options and very high…"

Huge range of options and very high quality at a very reasonable price point!

"It is great."

It is great.

"One of the incredible websites I’ve…"

One of the incredible websites I’ve ever seen.
Clean & nice.
Fast shipment, quick reply.

"Amazing store and brand"

Amazing store and brand. Lots of options for all your jacket needs, ranging from Summer UPF, to Mountaineering Exploration Down Jackets. The store features a state-of-the-art Snow Room, where jackets can be tried on in their intended environment! Super helpful, knowledgeable staff. Products are of the highest quality, made with exceptional craftsmanship. I won't shop anywhere else for all of my jacket needs!

"No option to exchange/refund"

Essentially no option to exchange or return for their online store. Shockingly slow response from customer service, only to be told eventually that there is no option to return my item.