"I am a regular customer that gets gas…"

I am a regular customer that gets gas on a regular basis, price is cheaper than the other places I have been too and I always have a bit of chat with the staff

"Staff were really friendly and…"

Staff were really friendly and approachable, really informative on testing cylinders, great prices and they are able to fill the bottles on site. I'll be using this place for my Argon Cylinders in future too!!

"Came to Gasuk over the weekend and lads…"

Came to Gasuk over the weekend and lads was very helpful. Top lads. Thank you

"got a 5 year test carried out on a 5 lt…"

got a 5 year test carried out on a 5 lt compressed air cylinder and it passed, but was empty due to them having a non functioning compressor . took it locally to be filled and it leaked from the neck seal . returned for fix . they refused any responsibilityfor the matter and ground the test stamp off the cylinder and condemmed the cylinder as excessive corrosion internally .time frame for this was same day . something is very wrong with their testing procedure and non existant customer service. stay well away is my advice

"The person who answered my call after…"

The person who answered my call after 30 minutes was not pleasant at all, very miserable and unhelpful. I will use an alternative company next time. He made me feel as though I should nor be bothering him.

"Such a shame that Gas UK Ltd have gone down hill."

UPDATE : Ben got in contact with me and explained that there was a problem with the website which was causing orders to get cancelled and that my email enquiries were sent to the manager who was on holiday. The cylinder was collected for free and my £30 has been refunded however I am yet to see my deposit returned.

ORIGINAL REVIEW : Such a shame that I've had to resort to leaving a bad review after being a satisfied customer since 2018.

The 5 litre Co2 was not in stock when it was time to replace it so I have gone elsewhere for my gas.

So this is my complaint, I've paid for the collection of the empty cylinder. This was cancelled with no reason given, no refund given and Gas UK Ltd cant even be bothered to respond to my email enquiries.

"If I could give lower I would"

If I could give lower I would. A shockingly overpriced provider with completely unreasonable hidden deposit policies. Customer service also farcical. Would never use again and certainly not to be recommended

"UK Gas are not to be trusted"

Returned a faulty gas bottle (gas valve). They test in their facility and say no fault and charge me £30 for sending the bottle. I am also a gas safe engineer so reasonable to think that I know a faulty valve when I see one. These guys stitched me up. Don't let them do it to you. Shop around for gas cylinder supplier with good reviews.

"Gassing About Quality Service"

Totally scared purchasing the right gases and sizes for brazing at home; a skill I have recently learned to build bicycles. My hand was held and things explained to me clearly and concisely. Having made the order I have checked out all I was told, including prices, and it appears my trust in Amanda was not misplaced. She was so much more than a friendly sales lady. Delivery pinpointed for a day next week and a note to keep me posted on the same. My fear has turned to excitement. Thanks for the time spent with me and care. Brilliant.

"Stone age business model"

It took GAS UK over a month to deliver the cylinder I ordered. I've now emptied it and when trying to return it they're charging me a non-refundable £25+VAT for the collection of the empty cylinder or I'm free to walk-in their warehouse to return it, which just so happens to be in the middle of nowhere. None of this is mentioned in their T&Cs.
Wait times to talk to their Customer Service are 1 hour + and they're not customer-oriented at all.
This is a poor business model, it's a wonder this company continues to operate. Someone in their upper management should get sacked and replaced with a forward-thinking 21st century individual.
PS. Scrap that website of yours as well and re-do it completely, it's painful to watch and navigate in this day and age.