"Wouldn't address problem with damaged product"

I ordered the York 20KG Black Cast Iron Dumbbell Spinlock Set in a Case. It was delivered quite promptly. Unfortunately the Case was damaged in transit. I reported the damage the same day I received the dumbbell set. I then had to chase up getting any sort of response on the issue which was quite frustrating.

I specifically ordered this dumbbell set with the case as I needed a case for storage. The initial response I received said the case was only used for delivery, so the actual product was not damaged and basically it wasn’t an issue. After sending documentation from the York website which clearly states that the case is for transport AND storage the Service Manager agreed that yes it could also be used for storage, but this was not its primary purpose. No where is this documented on the web and ironically fitnessequipmentri’s website clearly says 'Carry case with handle for storage’. No where does it mention it is for transport. I received no response to my email when I pointed this out.

This particular set is also available without the case at a lower price and I also pointed this out which really makes the transport excuse non sensical. So basically I received a damaged product and the only thing I am offered is that the company is sorry I am disappointed. There seems no concern that the product was damaged and I am one the one left out of pocket. Presumably customers who spend more money are treated better, but the business attitude is unethical.

"Excellent service highly recommended"

Excellent service highly recommended

"Dispatched quickly"

Dispatched quickly, great service. Will order again. Thanks

"Fabulous service"

Fabulous service. Easy to follow website. Delievery and installation 1st class. Thank you

"Amazing service"

Amazing service. Received my York bench within 4 days

"Happy Customer 😊"

Extremely happy with my purchase of a Waterrower. Delivered well within the arrival time given on the website. Customer service team are friendly and helpful. Would definitely order from this company again.

"Very quick service and good product"

Very quick service and good product

"Excellent product and arrived promptly"

Excellent product and arrived promptly

"Treadmill"

Helpful staff

"Great service and really good products."

Great service and really good products.