"Easy ordering"

Easy ordering, fast delivery and good communication

"Helpful telephone advice"

Helpful telephone advice. Call advising next day delivery. Call from driver advising arriving shortly and "dropped off" where requested. Finally keenly priced.

"Efficient service from start to finish"

Efficient service from start to finish. Great communication and very helpful. Would recommend

"All delivered as promised"

Placed and paid for order on line, had a phone call with delivery day and estimated time, goods delivered and unloaded by two cheerful and helpful guys at said time.
Everything me as a customer wanted, sadly all too often it just doesn't happen like this.

"Helpful"

Helpful with order as one product not of high enough quality so improved substitute for same price. Good delivery and wood excellent. Sadly raining at present so delay in making raised beds.

"Penny delivery was great."

Penny delivery was great.

"Easy to order on Internet and delivered…"

Easy to order on Internet and delivered under 1p scheme. Glitch on delivery but rectified within the hour.
All staff contact was very positive and exceeded expectations. Always a good experience with Charltons Timber

"I love Charltons"

I love Charltons. Always great stuff, friendly people, excellent value. The picket fencing panels are exactly what I needed - simple but effective.

"Great customer service!"

I order some fence brackets online but the delivery option switched to collect at store and I live miles from the them.
I emailed them straight away and they replied promptly with a delivery solution. Excellent customer service and clear instructions on how we proceed.

"Good communication, great seasoned logs and tidy delivery!"

Good communication and tidy delivery. Happy with the firewood. They are well seasoned as promised and provide great level of heat.