"Both handle covers fell off from a pair…"

UPDATE.
I was thoroughly impressed by this company's after sales service. One can often only judge when things go wrong. As I mentioned below my seceteurs' handle covers fell off very quickly (within 4 months). I wrote to the company. To be honest I was not expecting much. How wrong could I have been! That very morning I had a reply from Kathy saying a new pair would be posted to me. Amazing service. Thank you.

ORIGINAL MESSAGE
Both handle covers fell off from a pair of seceteurs we bought not 4 months ago. I have written to the company so let's see what they can do.

"Great customer service for faulty product"

Sadly the child's fork didn't match my 3 year olds passion for digging and it bent rather spectacularly when he hit something in the soil. However I emailed customer services and had a reply in about an hour offering a replacement to be sent out. So whilst quality was not as I'd hoped the customer service was excellent and resolved the issue very satisfactorily and makes up for it.

"Landfiller......."

Kent and Stowe hedge shears absolute waste of money......had them less than 3 months.....barely used......blades don't meet...can't tighten them up.
Took them back to place of purchase...with receipt......but they would not refund/replace.

"Replacement promise worthless"

Our Kent and Stowe garden shears broke but because I bought these in Ireland they say they cannot replace as per their promise. Even though these can still be bought in this country K&S cannot manage to get a local retailer to replace. I would never buy any of their products again as they are not to be trusted. Their offer of vouchers for shops I don't use which is pointless.

"I am trying to get a replacement handle…"

I am trying to get a replacement handle for my shovel, as it snapped. The shovel is only a year old. You can not get through on the phone...it just cuts off. The opening hours are 10-4pm but at 11-11.40am no one answers. Kathy called, and apologised, as the phones aren't working.

"My spade broke"

My spade broke, I rang customer services and spoke with Sue who asked me "could I send a photo" I did
and within a week received a replacement spade.
10 out of 10

Thank Youi

"Garden fork barely 3 years old and one…"

Garden fork barely 3 years old and one of the tines snapped clean off. The one I had at the back of the shed is probably over 60 years old and finished the job. I won't be replacing with this brand.

"Very poor quality"

I bought Kent & Stowe as it appeared to be a high quality long lasting brand….how wrong I was. Spade is two years old and the metal “snapped” between the handle and blade.

The garden centre tell me that the manufacturer was sold, although they have the same name, and therefore the guarantee is not valid!

"Border Fork"

Border Fork
Tines bent out of shape under light strain. Straightened them out in as vice. Used again on soil that was already well dug over. Fork tines bent out of shape again. Repeated as before several times same result. Conclusion is the metal is far too malleable.
Absolutely useless not fit for me purpose.

"Garden gloves"

I bought a pair of gardening gloves, not expensive, only checked that I bought the right size. On snipping the plastic tags found that I have two right hand gloves!!!
Useless.