"This is a fraud company just collecting…"

This is a fraud company just collecting information from you and than start asking small money like 10 to 20 dollars to move to next stage they never help you but Infact they cheat you and you can end up 5 times higher than actual price of a shipment
I can only say never pay them a penny because you will be asked to more and more as you go ahead .....

_——————-
I am adding these words after below response.....
You asked me to pay $10 for you to contact supplier and you also mentioned this money cannot be paid through PayPal .... so that I am not able to dispute it at a Later stage .... Now you are telling me a different story and your below response is very different from one received in my account where you are blaming your customer services agent for mistake and incorrect demand for money ...anyway GoodLuck with your way.....

"Will not ship any products with capacitors?????????"

I am trying to place an order with aliexpressagent. At first, communication is very good. After I paid, I was informed the one item cannot be shipped because "it has capacitors in it"

I asked them to challenge this with their shipper because Capacitors are not dangerous goods and are present in every single piece of electronics in the world. I even gave them a link to international shipping standards that specifically notes that capacitors are not dangerous.

Just because the product is open at the back and a capacitor happens to be visible, they are refusing to ship, yet the item on aliexpress website itself has international shipping options available.

I am looking for alternative consolidation services, because if I have to struggle like this each time I want to buy electronics, I am going to have a hard time.

"Bad after sales service and wrong shipping cost calculations"

It took too long to consolidate my order and ship.

the weight of the parcel was not mentioned correctly and the dimensional weight was not correct too. When i tried to inform customer service about this issue they said they need a photo to prove the same even though it was clearly mentioned in the logistics document that the weight was different from the weight they had on the invoice.

there fore the matter was not resolved and i had to share this with you all.

"Dishonest shipping service"

Dishonest shipping service. I Contacted their support about shipping cost asking why their epacket shipping price is 5x the normal price on aliexress. And they reply that they are not responsible for that. BEWARE of this company if you don't want to end up being overcharged a whole lot of money. Especially for those who dropship.

"very good support"

I like to review AliExpress Agent Kassy , really im very happy with there support ,they understand everything what we are talking about , customer service is so good , keep it up and thank you ..

"good agent"

i ordered 5 items from them, all came fast and in good condition.

their customer service is very responsive not like aliexpress.com.

I did not want to buy thru an agent initially, but turned out to be such a smart move.

thanks

"Completely untrustworthy and/or Pointless Customer Support"

I ordered something from AliExpress Agent, only to get their reply that the supplier of my product - like most AliExpress suppliers - will not ship within China; and therefore they could not get the product I asked for.

If - according to AliExpress Agent's written words - most AliExpress suppliers do not ship within China (i.e. where AliExpress Agent is located & operating), how exactly does AliExpress Agent get the prodcuts from AliExpress to handle them on their customers' behalf?

I am still expecting an answer from them on this question.
In the meantime, the amount I paid them is still in their account.

The conclusions are yours...

UPDATE: My Order Number was #873

"great support team"

great support team, very professional to work with and easy to use, i would recommend AliExpress Agent to others and will try there services again.
the only downside is they don't accept VISA or Master card.