"Pleased with the infrared heater…"

Pleased with the infrared heater arrived in good condition works well in heating the room.thank you.

"Fantastic cutomer care"

I placed an order with ease, however the item was out of stock after order placed. But no bad thing, they tried to get stock and kept me informed and then made me an offer on an alternative product which meet my needs perfectly. Highly recommend this company.

"Attention from Customer Services was…"

Attention from Customer Services was excellent when I encountered a problem with a product; also very prompt. Cannot fault them.

"Amazing customer service"

Amazing customer service

Thanks and great to have business with you

"Amazing service nothing took much…"

Amazing service nothing took much trouble. Well done.

"Electric sockets"

Delivered quickly and product seems good quality

"Ordered 2 heat bars"

Ordered 2 heat bars, showing stock when ordered to be told next day no stock until mid December, even when told no stock, they are still showing in stock

"worst customer service ever"

worst customer service ever. had some issues with my order and you can never get through to them

"Disappointed"

Paid my money for an item ‘in stock’ in multiples on the website, not once but twice, only to to receive an email telling me ‘sold out’. Not really good enough, is it, especially when offered a higher priced, bigger alternative - I’ve done my research and know what I need.

"Find another supplier!"

I previously gave this company a great 5 star review but sadly can’t on this occasion. With the only means of phone contact being a mobile which is never answered and voicemails which also go unanswered coupled with an online system which takes payments for which they have no stock it would be well to steer clear.
Then received a substitute item which has useless and out of date instructions and can only be programmed using their internet app. Contact with the company - email only - resulted in an assurance the manufacturer would contact me (didn’t) and Oelectrics would ensure things were resolved. Having had an electrician look at it who then got a computer technician both concluded the control unit was faulty I requested to return the item but was basically told it wasn’t their problem. I have now given up