"Truly fantastic in every way"

Truly fantastic in every way. Right through from booking to checking if we had a good holiday afterwards. Also very good at changing arrangements as needed and assisting in resolving any complaints with a holiday supplier.
Recommended !

"We highly recommend Francesca as a Luxury Cruise Consultant"

We are Silversea Cruisers and Francesca is always very helpful and responsive with all our emails. She is very proactive in finding solutions and offering competitive options.
I would highly recommend using Francesca as your Cruise Consultant.

"Excellent service"

Excellent service, quick responses to queries and very personal touch.

"A Great Company"

They are so helpful, regardless of the smallest query, so friendly all the time. A pleasure to do business with them

"Once is not enough"

Forgive the length of this review, but I think there is merit in the right audience reading this, if it be one that isn’t one choosing a business by recommendation thus is looking for its own confirmation ahead of engaging.

Unlike the vast majority that have and will write here; I have only used Elite Cruises once and once only. Normally I’m not relationship driven; rightly or wrongly I consider myself savvy enough to research extensively and make my own purchase decisions directly with providers. However, I haven’t cruised for quite a while, and at the start of that research I quickly established rather uniquely the cruise product market seems to better serve clients by encouraging them to use agents, rather than by booking direct. This is why is used Elite Cruises. I came across Francesca purely through social media research, and no form of recommendation. Very quickly I gained a sense of complete professionalism, and went on to receive a booking experience at a level well beyond anything I have experienced previously that might compare, through an individual travel agent. After the initial voice engagement the ongoing service was concluded via email. Everything that was promised was delivered, and where things didn’t quite go to plan towards the embarkation date they were resolved quickly and diligently. In my own work I deal with high value clients and hold strong beliefs that three important behaviours are key to being successful – honesty, integrity and trust. Elite Cruises absolutely demonstrates all of this. Though it doesn’t stop there. Just take a look at the level of detail that Francesca shares on social media when she gets to travel on some the cruise lines that you will be considering. You literally will be left with very little left to ask ahead of stepping on board.

So if you are, like me, one for detail, like to research and know everything before making financial commitments, the pre-sale, post purchase and pre-travel experience you are about to commit to really will be as memorable as the trip itself surely will be. Would I use Elite Cruises again? Like everyone else pretty much already has done; absolutely. I wish I could book everything like this but I appreciate service like this has a value.

"Have used Francesca for the last 15…"

Have used Francesca for the last 15 years on all our Holidays nothing is ever too much trouble and she always gets the best deal as well ! Would highly recommend for all travel arrangements.

"24/7 personal attention from the owner…"

24/7 personal attention from the owner of the business.
Very knowledgeable in the cruise business highly recommended

"Pleasure to do business with"

Always a pleasure dealing with Francesca, she takes great care of her clients and shows exceptional professionalism.

"No pressure holidays"

I did not have to worry about a thing every thing I wanted was looked into and made possible- ie a few days in Dubai after our trip to India. No need to worry about visas paperwork flights etc Francisca dealt with everything and all we had to do was pack a case. Could not recommend her more, went on a Med cruise with this company and once again everything was top class. If you want a super holiday with no pressure and someone else to do all the hard work - this company ticks all the boxes

"Always so Professional and friendly"

Always so Professional and friendly. And really knows everything you need to know about Luxury Cruising.