"Exzellenter Service für Touristen"

Exzellenter Service für Touristen. Hier erhalten Sie eine geführte Tour zu minimalen Kosten.
Empfehlen Sie es allen Touristen in Wien!

"Yesterday it was possible to change the…"

Yesterday it was possible to change the language to English after 3 tries, today it always goes back to German 🤬

"Schengen"

It takes a long time to recover the money, although they collected this money in 2 seconds. I am very upset, I only have unpleasant experiences related to Austria! I will definitely avoid this country!

"Bad City Cruise experience."

My husband and I bought a 2 days Vienna pass while we visit Vienna in oct 8-9/2022. The City Cruise is really bad. We went to the counter Oct 8 around 12:00, the counter told us the cruise for day are all cancel. and ask us to come tomorrow( which 2 out of the 5 time slot was cancel). early morning Oct 9 we try to catch the 10:30 time, after waiting for more than 10min( with many other) someone told us it can cel again and ask us to come back for the 2:30 cruise. Finally we able to clime on the 2:30pm cruise, but it is so bad, the ship do not even go out to the Danube river and no explanation or information given along the cruise. We wet to many river cruise in many cities but this is the worst experience by cruising along a dirty river with no information on screen or anywhere what actually one is looking at. Few of the customer actually walk up to the captain to complain as the front section of the boat was block for some customers. During our stay there are demonstrate in the town, the Hop on Hop Off 2 out 3 route was cancel and only the Yellow line is operate. we see others hop on hop off(BigBus) is good, but there do not take the Vienna pass. We do not enjoy using the pass and it is really a waste of money

"Der Vienna Pass ist wirklich eine tolle…"

Der Vienna Pass ist wirklich eine tolle Gelegenheit um Wien zu erkunden, der Bus und sehr viele Eintritte sind inkludiert.
Mich hat gestört, dass der Bus nur bis 17.00 Uhr fährt , aber einige angebotene Erlebnisse bis 18 oder 19 Uhr angeboten werden. Und dass weder Öffnungszeiten noch Ruhetage der Einrichtungen angegeben werden.
Die Busse fahren sehr pünktlich und die Mitarbeiter sind freundlich und hilfsbereit.

"Scanning and customer relations problems"

We bought Vienna pass for two days and we had problems with the scanning of the bar codes everywhere we tried. The customer officers are very rude, it seems that we disturb them every time we want to ask something. We were not able to enter the Schönbrunn Palace because of the scan problems and of the customer officer who simpky avoided helping us

"The price of the ticket is expensive…"

The price of the ticket is expensive and not worth it, there were almost no queues so it does not really bypass the queue, you have to go to a certain place to take the ticket which is a hassle, customer service is bad, they are supposedly polite but if you are not happy with something they will just make you despair Give up

"Die Apfelstrudel-Show war seid 2019…"

Die Apfelstrudel-Show war seid 2019 wegen Covid nicht mehr verfügbar - es wurden keine Informationen mitgeteilt.
Viele Einschränkungen trotzdem voller Preis

"Sehr eingeschränkte Anzahl an Fahrten"

Sehr eingeschränkte Anzahl an Fahrten, der Kommentar kam nur vom Band, sehr enge Sitzplätze im Bus, keine Routen und Fahrpläne online verfügbar.
Die Priorität liegt eindeutig auf der Einnahme, nicht beim Kunden.
Das habe ich in anderen Städten bisher sehr viel besser kennen gelernt.

"Please note that the pass allows for…"

Please note that the pass allows for one-time admission only! We made the mistake of going to the museum, leaving half-way to go for some lunch and re-enter the museum but this is not possible. Therefore we only saw 1/4 of the museum and we were quite saddened that we could not see the rest. So keep this in mind!!

We also had some problems with scanning the pass at some entrances, so we hope this will be streamlined in the future.

Otherwise the pass works, but you have to carefully think if it is worth the money because you have to visit quite a few places to get your money's worth.