"Great cleaners and customer service"

Really pleased with everything we've received from Just Helpers. Cleaners have all been professional and efficient, and anytime we've needed a new/substitute cleaner it's all been sorted out without any trouble. It's also good to know the cleaners are being paid properly for their time.

"They did a fantastic job"

They did a fantastic job, and I’m happy they stayed on to get it all done

"Friendly, thorough and reliable"

We've been with Just Helpers for five years and they consistently provide an excellent service. Their helpers are friendly and thorough and leave our home sparkling clean. We'd 100% recommend them to anyone who needs a good, reliable cleaner in London.

"Excellent service"

The quality of the cleans is phenomenal. Our helper, Yordanka, goes above and beyond and it’s a delight to come home to after she’s been in to clean! Management is also very responsive, helpful and proactive. I’m really happy to be using a company that provides proper benefits to its employees as well, I think it really shows in the quality of the helpers. Highly recommend Just Helpers!

"Great Experience"

Diego (our cleaner) is always cheerful - quick to go above and beyond. He shows up promptly and cleans thoroughly.

"Properly good, properly paid cleaners"

Excellent quality, properly paid cleaners.

"Great company with excellent helpers…"

Great company with excellent helpers and responsive management who aim to please and want to do a good job, which is something of a rarity in this industry.

Our dedicated helper has been with us for nearly 2 years and we've been able to establish high levels of trust, giving us complete peace of mind not to mention a spotless, well organised home.

The emphasis on ethical and professional treatment of their helpers was the main draw for us as well as what became clear from the get go that these helpers are capable, have experience and know exactly what to do and not to do when it comes to treating your home.

Thank you JustHelpers, may you continue to grow and champion the fair living wage cause!

"Excellent cleaner, but logistics is just awful"

Mariela is an excellent cleaner, but the admin team has unfortunately messed up at almost every opportunity:

Got the day of our first clean wrong, leaving Mariela waiting outside our home with no one to let her in.

Indicated at the time we signed the contract that it was possible to change dates, or get a credit note if that was not possible.
- On the first occasion we needed to do this, someone from the logistics team started that process.
- Two weeks went by, someone else from the logistics team reached out to say that there would be no opportunity to reschedule, and they cannot provide a refund, and we had only two days to find a way to make the date or lose all our money for the clean.
- Then Antoinette (the co-founder) interceded to clarify their policy, but acknowledged their mistake and gave us a credit note.
- And was followed up by the original person from the logistics team who immediately went back on the offer of a credit note, requiring reminding of their co-founder's previous email.

Informed us that they would find cover when Mariela was on annual leave, failed to find that cover on multiple occasions, failed to message us before the day, and when we enquired, said that they would only message when they had successfully found cover (which is of course, redundant).

Indicated that if a clean was missed, they would automatically credit us for the clean, then sent us a full bill, twice. On the second occasion, at which point we gave our notice, they indicated that they would refund us within a day, and promptly forgot, requiring nudging two weeks later.

We understand that finding cover has been difficult recently, and this is not the issue, which is much more to do with consistently flaky communication and organisation (which has been an issue from the start as well, unfortunately).

"Taking money for service that was not provided."

Cleaners are fantastic but management is poor. Despite promising a cover for the time our regular cleaner was on leave none has been provided for more than 6 weeks, however we were still charged the full amount for cleans we have not received. Despite repeated promises to reimburse us we have not received the money back. Very poor customer service and not trustworthy sadly.

"Poor management"

Poor management.

The standard of cleaning is excellent, but when you are told you will ALWAYS have cover and then cover is NEVER arranged, it is entirely unacceptable. Our helper went away for almost 8 weeks and in that time cover was arranged once. Our helper is now not available, and they have no cover. They will take your money before they are even sure they can offer the service. I really regret switching from our previous service. AVOID!