"Fast and efficient service from…"

Fast and efficient service from thegrowstore. I’ve ordered 3 times and each time the goods have been posted the same or next day and arriving 24 hrs later. Good prices, I’m very pleased to have discovered this online store.

"Item never delivered"

Item never delivered. No reply to emails.

"Very helpful on phone"

Very helpful on phone

"Don’t bother!!"

Have not received my order! Email does not work from contact page. Stay away!!

"My order was redirected by somebody and…"

My order was redirected by somebody and I cannot make a complain to DHL as I need confirmation it was not the seller, but they just do not respond to my emails. Won't be shopping here again.

"Order cancelled"

I have purchased item from them which was confirmed by email. After 5 days they notified me that my order was cancelled on my request. When I emailed them that I didn't cancel order and still want get this item there was no reply from them. Luckily they refunded.

"Delivered on time and exactly as…"

Delivered on time and exactly as required.

"Issue resolved well and quickly, great service"

Excellent customer service to resolve an issue. Large order and a few items arrived damaged. I emailed them to ask if they could send replacements and attached photos of the damaged items as proof of the issue. They replied to me directly and quickly saying they would send these out immediately to arrive hopefully the next day. They arrived the next day as planned, very thoroughly wrapped and not damaged. I emailed back to let them know this was now resolved and they took the time to reply thanking me for letting them know.

"Knowledgeable"

Knowledgeable, competent and helpful

"Good quick service"

Timely service