"Was good at first BUT...."

I was getting ready to dip into the pool and there wasn't any signs saying how deep the water was!! Thinking I could reach the bottom I flopped in (as I have no arms or legs) and felt myself float to the bottom and almost drown!!! Was VERY cross with the safety mesurements. Needs more carers around.

All over the resort was amazing and made me feel included

"Buyer beware…"

I’ve used this company for several holidays with no issues, but like most recent reviewers I was left battling for a refund when THEY cancelled my holiday. I did not receive a refund in full and will not be using them again new owners not withstanding.

"Disabled Holidays cancelled my family’s…"

Disabled Holidays cancelled my family’s holiday 2 June 2020 due to Covid 19. We are still waiting on our refund of almost £12,000. We keep being told by staff that they will pay. ????? Still waiting. Please be very careful when considering this company for future vacations.

N C Mcvicar

"Booking was easy staff very helpful but getting our refund has been a nightmare!"

Booking was easy staff very helpful, holiday cancelled due on April 20th was told would be refunded within 45 days!!! Still waiting, I suffer with motor neurone disease had to give up work money very tight please can we have it back!

"Refusing to refund holiday cancelled by covid-19"

My elderly disabled grandparents booked a holiday with Disabled Holidays. Unfortunately, due to covid-19 it was cancelled. This is understandable but what isn't understandable is that Disabled Holidays refuse to refund the full amount and are deducting £184 to keep for themselves. I think it's disgusting that a company which claims to cater for some of the most vulnerable in society actually takes advantage of them.

"Great fast service and good communication answered questions directly will use again"

As my wife is disabled and needs a large scooter for mobility, finding anything other than self drive and self catering has been a problem. One is always taking a chance with the location and accommodation, if you do not return to somewhere you know. Disabled holidays seems to have fixed my problem. Booked 9 day Fjord cruise which could not have been better organised. Specific queries were answered asap and anything they could not answer was down to the cruise line. All documents processed quickly and we had a great time with lovely cabin and staff. Having a dedicated agency removes a lot of the uncertainty from booking trips. Will be using again.

Have already used again off to Baltic next year. Again I searched cruises but they found the ideal one inside 1 day. Cannot be bettered for disabled.