"Very good customer service"

I had a mistaken size, but i talked with customer service and they replied fast and solved the problem without any issues. You can trust they take care of the customer and if something goes wrong, they are reliable.

"beautiful dresses and top quality!!!!"

beautiful dresses and top quality!!!!

"Vorsicht vor diesem Shop!"

Trotz diverser Nachfragen zahlten sie mir bis heute mein Geld für die Rücksendung nicht zurück. Der Nachweis für den Erhalt der Rücksendung war vorhanden. Keine Rückmeldung bis heute. VORSICHT denn das ist Betrug!

"Perfect ^^ !"

Perfect ^^ !

"I ordered a dress from Lolitashow and…"

I ordered a dress from Lolitashow and needed it to come in quickly. After not hearing any updates for a while about my order, I contacted them about the dress and they ended up expediting the dress to me in 2 days for free of charge so I could have my dress on time for my event. That was very nice & considerate of them!! Lolitashow has been very easy to work with & quick to respond to all of my questions! I will be looking forward to purchasing from them in the future!

"So it was my first time buying any…"

So it was my first time buying any clothes of the Lolita fashion, and I was really excited, but also really scared because you always hear about those horor stories. But a leap of faith and bought my first Lolita dress from this company. Everything looked good I didn't know what to choose, and when I did buy something the price was very fair. In the end I got what I ordered everything on it was the same as the pictures. Last but not least it came in early, I already bought more from them and I will be buying more in the future.

"BEST WEBSITE EVERRRRRR"

THEIR ITEMS ARE ABSOLUTELY TO DIE TO FOR I GOT 2 PAIRS OF SHOES I WANNA WEAR THEM EVERYDAY!!!! Their customer service is so impeccable they reply so fast and accommodate to your needs!!! I actually felt so valued and seen because they will COMPLETELY SOLVE ANY ISSUE. I honest to god have no words i cannot express how amazing their customer service is and how great their prices are on such lavish shoes jus girl. you CANNOT GO WRONG W THEM

"TERRIBLE EXPERIENCE."

TERRIBLE EXPERIENCE.

This place is not cheap, so beware that you could be wasting a lot of money. The clothing was more than 10cm smaller than specified on website. When I contacted customer support they wanted proof, so I photographed every item of clothing with a tape measure so they could easily see.

Since the dress was for my daughter, they said that they needed proof of her size. Why, I don't know. The sizes they provided were different than specified on the website, and that's all they need to know. I said I would not be sending photographs of my child to prove her size because it was irrelevant, and they refused to give a refund and stopped answering my emails. They also never answer their phone listed on the website.

I would stay clear away from these guys. Bad service, small clothing, and it's creepy that they wanted photos proving my kid's size.

"Première commande d'une longue serie"

Au début j'avais peur vu que c'était ma première commande et que c'était un sacré montant mais je vais refaire une commande. Les produits sont arrivés très rapidement et honnêtement ils sont de très bonne qualité. Je suis super heureuse d'avoir commandé

"Der Kundensupport war sehr, sehr gut"

Der Kundensupport war sehr gut! Er hat immer in englisch geantwortet, immer innerhalb eines (max. zwei) Tage. Er ist auf alle meine Fragen und Extrawünsche eingegangen.
Ich hatte mir ein Maßgeschneidertes Kleid bestellt, die Abmaße die ich geschickt hatte wurden sehr gut eingehalten, es passt perfekt!!! Die Sendung kam ohne Probleme innerhalb von 1-2 Wochen an. Sie war ordentlich verpackt und nicht zerknittert. Es hat nichts gefehlt und es war nichts kaputt. Die Qualität des Kleides war für den Preis angemessen. Natürlich keine Baumwolle, aber für den guten Service, die Maßschneiderung , den ganzen Details und der Geschwindigkeit der Bearbeitung, kann man nicht mehr erwarten und sich echt nicht beschweren. Ich würde dort bedenkenlos wieder bestellen! 5/5!

---------english version --------

The customer support was very good! He always replied in English, always within one (max. two) days. He responded to all my questions and special requests.
I ordered a made-to-measure dress, the measurements I sent were met very well, it fits perfectly!!!! The shipment arrived within 1-2 weeks without any problems. It was neatly packaged and not crumpled. Nothing was missing and nothing was broken. The quality of the dress was reasonable for the price. Not cotton, of course, but for the good service, the tailoring, all the details and the speed of processing, you can't expect more and you really can't complain. I would order there again without hesitation! 5/5!