"Unfortunately, GoGet has a monopoly"

GoGet has a monopoly so it’s hard. They are the only vendor near me and yet so many times they charge me for things. Today is the last straw. Today they charge me for access in the car without a booking. Even though I have a screen capture of the booking. This happened to me before so now whenever I make a booking, I take a screen capture and they’re still not refunding me the fine. If you have to use them then use them. But just know they are such a rip-off.

"Disappointing customer service"

I am beyond frustrated with this service!

I was wrongly charged $90 for a flat battery, despite informing them in advance about the issue and asking them to block the car’s timeout so it wouldn't inconvenience the next user. They told me they would run a diagnostic, but it was never done. To make matters worse, I was accused of leaving the key in the ignition, which caused the battery to die. I've been using this service since 2020 without any problems, and I always make sure to remove the key before parking. I was also promised a refund within 3-5 business days, but after multiple calls, I was told I wasn’t getting one. Don’t tell a customer they’ll be refunded if they aren’t going to follow through!

I’m extremely upset with how I was treated. It’s a shame because this service used to be great back in 2020, but not anymore. I wouldn’t recommend it, look elsewhere.

"I rented a car from GoGet in Sydney"

I rented a car from GoGet in Sydney, and it was absolutely filthy! It looked like it hadn’t been washed even once – covered in dirt from all sides, and the windows were so dirty that my friends, who had just arrived from another country, had to look at Sydney through a layer of grime. I felt embarrassed driving them around in such a neglected vehicle.

To make matters worse, when we got into the car, we found empty bottles on the back seats! Clearly, no one even bothered to check or clean the car before renting it out again. It was extremely uncomfortable to welcome guests in such conditions.

This was beyond disappointing. Never using this service again!

"Customer Service Inability"

Tried to sign up for a new membership. There was a problem with their online Idetification system. I then spoke on the phone to two members of their staff (who I am sure was the same person under two names). Both times was met with no outcome and short.

All of this just to sign up an use their service. Was pretty keen to use these regularly but that alone has turned me off.

"I was very disappointed and frustrated…"

I was very disappointed and frustrated for being overly and incorrectly charged.

"Utterly useless"

A complete waste of time signing up over the course of a week.

First, the app glitched out and I couldn’t complete the identity verification process. I reached out to customer service who told me they’ll revoke the application and I should start again.
Only this time, my email address wouldn’t work because it was ‘already associated with an account’ and I couldn’t log into the app using that email because ‘the account was on hold’.

Unshaken, I used a different email to sign up and was able to complete the application process only to stumble at the next hurdle which was BOOKING A VEHICLE.

25+ tries later, and I was greeted with the same message every time - ‘pre-authorisation failed…’. I tried using credit cards and debit cards from multiple banks with no success.

After numerous emails and calls to support with no progress, I received an email telling me my account was now on hold and to verify it with the amount that GoGet charged to my nominated credit card.

Two rounds of this continued (again with no success), until I gave up and visited my local Bunnings to hire a van (I was on the road within 30 minutes of entering the store).

Do yourself a favour, save your time and patience, and go to Bunnings instead (book ahead though as I got lucky with availability). And their vehicles are inspected before and after the trip.

What a utterly shambolic waste of my time.

"Picked up car it stank of vomit"

Picked up car it stank of vomit. The car had blood stains on the passenger seat and food scattered throughout. Looked like someone had partied in it and dropped it back off. GoGet clearly was aware as they had thrown two air fresheners into the back-seat to try and cover it up. The windscreen had been wiped with a dirty towel and was streaky and dangerous.

I needed to catch a ferry so didn't have time to rebook.

I complained to goget and they offered me $20 credit for a future ride. I said this was unacceptable and I wanted to lodge a formal complaint.

They kept me on the phone for an hour before giving me a complaint number.

Gentleman on the phone asked me to take a picture of the problem. I've sent these to their admin email with zero response. At one point he asked me to spell "Vomit" and didn't seem to understand the problem. Kept asking me to photograph when I had explained "ad naseum" that the problem was a smell.

Would have refused the car from a traditional rental. Not worth it a day will likely never use this service again. No point in the convenience if vehicles aren't maintained to a minimum standard.

This was truly revolting having to drive kids around on holidays with the scent of someone else's bodily fluids throughout the vehicle.

It's been nearly 2 weeks since the initial complaint and nobody has followed up with me.

"I had a terrible experience with GoGet…"

I had a terrible experience with GoGet and ended up canceling my membership. I spent over $200 just to get stranded because the car broke down, and even though NRMA confirmed it wasn’t my fault, I was still fined. They also switched the car I booked without my consent, and the replacement was old, dirty, and covered in bird poop. To top it off, their customer service was unhelpful and just blamed me for everything. The cars are poorly maintained, and the whole process felt like a waste of time and money. Wouldn’t recommend.

"Seem very scammy"

Seem very scammy, took my drivers license and debited my credit card. Then denied my application and locked me out of the app? I will report to scam watch.

"FAKE FINES STRAIGHT OUT OF YOUR BANK…"

FAKE FINES STRAIGHT OUT OF YOUR BANK ACCOUNT.

I had a terrible experience with GoGet. They charged me a $130 “parking” fine without providing any proof, explanation, or the real fine. I’ve always parked correctly and returned the cars in the designated bays. Despite this, they deducted the fine directly from my bank account without prior notice or evidence.

This is unacceptable, and I’ve since discovered many others have faced similar issues, losing money over what appear to be fake fines and fees. Their payment system is unsafe, and I strongly advise against giving them your payment details. Look for other car-sharing options if you want to avoid unnecessary stress and financial losses.