"PRODIS NT2BS - Very Disappointed"

I bought a PRODIS NT2BS in June 2017. Price and delivery were good. 18 months later the fridge no longer cools. PRODIS quote a call out fee of £80 ex VAT plus a half hourly rate of £30 ex VAT - minimum charge excluding any spares £132 to repair a fridge that is only 18 months old.
Certainly the last PRODIS product that I will be buying.

"Best Price and Good Service!"

Best Price and Good Service!

Seems that those with bad experiences only add comments on TrustPilot...

We've used Shop-Equip for years and always provided positive feedback as their prices are competitive, they have the widest range and the staff have always gone the extra mile - worth checking out reviews from customers that get the email request after ordering...

Would definitely recommend and will definitely be back - Thank you!
*****

"Good experience"

I bought an expensive piece of catering equipment last year and was a little nervous handing over that much money after reading the bad reviews on here. I got in touch with Shop Equip to see if the product was in stock and they informed it was and would be dispatched within a couple of days. I made the purchase and the item was delivered in very good condition a few days later. My experience was good.

"Rubbish stuff and bad service"

Rubbish stuff and bad service

"Very poor customer service didn’t…"

Very poor customer service didn’t receive my item paid for next day delivery, staff keep making excuses curior van broken down, can’t find my address lol they are bunch of jokers, charged me for next day delivery after 3 days still didn’t receive the item. I wouldn’t reccomned this company at all.

"poor products and poor customer service"

Unfortunately like many of these other reviews, my personal experience has been a negative one.

I signed for goods I received but did not open them as I was waiting for other products before I did.

Upon opening I found that both of my products had been damaged. As soon as I realised this I sent an email enclosing pictures of the damaged products and asking for replacements or some money back.

No response was received. I then sent another email to chase a response. They replied stating that I only had 24 hours from signing for the product to reporting any defects. They reiterated that they therefore did not have to do anything.

Email response below:

Good afternoon

As I mentioned your goods were signed for on the 27th April 2018 and any damages or issues should have been raised with us within 24 hours of this date.

Your first notification to Shop-Equip was on the 10th May 2018, which was way out of the 24hour period.

So I am sorry but there in not anything I can do with this issue.

"Poor service"

Good price. Customer service repeatadley rude and not helpful with a total lack of care from multiple employees when asking about getting a delivery time or tracking number. Generally not too pleasant to deal with

"For Faulty Products with no Customer Service Use Shop-Equip"

Delivered a brand new faulty fridge that can only be used as a slow cooker as its stuck to 27 degrees, customer service is shocking and they refuse to offer any fix for our issue - do not buy from them.

"Bought a kitchenaid mixer"

Bought a kitchenaid mixer. Well i had 3 as 1st one was paint chunks coming off and someone been messing with screws scrapes sent back 2nd one centre part metal all loose and really bad. 3rd one metal bits still loose but give up. Moral of this review yes your buying a mixer half the price but im 99% sure these appliances are seconds little bits wrong not good enough to go through as perfect. Works well. Beautiful machine. If it was sold as seconds slight imperfections i would understand. Rude customer services lady. Good services to change appliance. Fair company just be truthful in wat your selling. Easy

"Excellent service and very professional"

Used this company for the first time recently as my usual supplier didn't have the stock I required. Ordering was easy, pricing was very competitive, payment was simple and the product arrived when stated in perfect condition. Excellent service from start to finish and it looks like Shop-Equip has a new customer. Thanks to all concerned.