"Packaging damaged"

Hello,
I sent an email that one of the 4 bottles was damaged and is unusable. I requested a replacement or refund whatever is fine. My preference is replace the broken items.
Please let me know if I need to resend the pictures on delivery.
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Update January 6 2024
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After sending 4 emails, I still have not heard back. Skin lovers team please let me know if you need additional details to resolve the issue with broken bottles.


Thank you,
Sumeet

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