"I've been having black out seizures the…"

I've been having black out seizures the last three years now! My helmet gives me life.
As a factory trained Harley Davidson Technician these ebikes are awesome.
I've even been in a few humdingers on my first Gemini.
My new sport 2wd is awesome in the snow.
Now that my seizures are under control I can't get enough of these machines.
I feel like they are easy to work on.
Fun to ride.
Great transportation.
And backed by a great group of honest, knowledgeable, loving, hard working employees!
You all make us smile.
I love you all
Gregory Fought

"Company is scamming customers."

Purchased a new charger for my bike as I lost mine and received only half the charger in the box.

Have tried reaching out via every form of customer service they have with no response at all.

Their phone number goes straight to voicemail and the voicemail box is full so you can't leave a message.

No answer via email and no answer via the " Live chat "

If I don't receive an answer and a new charger promptly I Will be preforming a charge back on my card and reporting the company to the FTC for scamming customers.

"My husband and I got 2 Fucare Libra’s…"

My husband and I got 2 Fucare Libra’s in the yellow , there was a issue with the delivery (Black Friday purchase) once Fucare was aware of the issue they were extremely helpful and they went out of their way to fix the problem. I appreciated that they were kind , compassionate and supportive and they sent us phone
Mounts for the problem and they certainly did not have to the shipping issue was not their fault it was the shipping company. I was treated like a Person and much like apart of the Fucare Family and when the bikes arrived they were packaged extremely well nothing had shifted in the boxes, set up was easy, installing of accessories was easy and the Ride for the 1st time was fantastic!! Every time I step out of the house with my Yellow Fucare Libra’s I get compliments from everyone our E-Bikes are the talk of the Beach where we live constantly being ask where they can get one! Of course living at the beach they are one the Beach in thick, deep lose sand that often makes it difficult to near impossible to ride on not this E-Bike it has been the most stable and reliable ride on the Beach I rarely have to lower my legs to maintain balance and keep from falling I can peddle in the sand with ease!

"Terrible experience with this e-bike"

Terrible experience with this e-bike. The motor is unreliable, the battery drains quickly, and the overall build feels cheap. Customer service is unhelpful and slow to respond.

I purchased this bike from the website using a discount coupon but accidentally selected the wrong color. Immediately after the purchase, I emailed support to request the correct color. Instead of accommodating the change, they claimed they would revoke my discount coupon. How does that make sense if the bike hadn’t even been shipped yet? That’s absurd!

To make matters worse, the free phone holder they promised never arrived. When I emailed them asking for a discount on an additional battery, they said they’d provide one but that it would take 30 to 45 days because it was out of stock. That was a blatant lie—just the day before, I ordered the battery separately, and it arrived within 8 days!

A VERY IMPORTANT NOTE: Since I work with deliveries and there’s nothing to gain from promoting this brand, I’ve decided to cover their name—FUCARE—on my bike entirely. There’s absolutely no benefit in advertising them.

Avoid this brand at all costs!

"Have a glitchy display"

Have a glitchy display on my Gemini-x ebike which they sent out a replacement for. They are quick to respond and help you figure out any issues you have as best they can. There was some kind of issue with the shipping of the replacement display but an email later on cleared it up with another one shipped out. Sounds like fedex lost the first one so I can't blame Fucare for that.

"R26 Starrun, City Elf"

Bought the Starrun R26, it's a great bike, high quality construction & runs like it should. Put over 500 miles on it in 90 days, it's a real work horse, can pull a trailer for groceries and lumber, above and beyond specs.

"Commitment to customer service shows"

Overcoming initial misunderstanding, customer service was timely and efficient. My Fucare Libra is functional again.

"Awesome bike and exceptional quality…"

Awesome bike and exceptional quality for the price point.
Fully satisfied!!
😍😍

"Customer service was quick and…"

Customer service was quick and responsive. A replacement part was shipped immediately and I was up and running in a week. They even included the tool necessary to swap out the part. I feel confident that if something needs service or replacement in the future, Fucare will do it’s best to support me.

"Rear hub problem fixed"

I had a problem with the rear hub The fucare team responded quickly and got me a replacement right away thank you fucare for standing by your product.