"Was under the litherland practise for a…"

Was under the litherland practise for a number of years going twice a year. Then i lost two very close family members and i had to cancel my appointment. When i remembered to call back i found out i had been removed without any warning or notice. I tried explaining to practise manager who lacked sympathy and understanding. Was told i could go on a waiting list. I had been going twice a year prior without any problem. They were more than happy taking mymmoney then!! Absolutely disgusting that they are getting away with it.

"Patchy experience. "

Abrupt receptionist very keen to take payment in advance, could do with customer service training as did not listen. Professional treatment from dentist. Dental hygienist polite and informative but teeth were not polished, (unless you count a slight dab of paste on some teeth) and don’t feel clean.

"Had my tooth taking out by David who is…"

Had my tooth taking out by David who is so lovely and was talking me though each step of the way and his dental nurse abi was so lovely aswel kept asking if I was I ok both of them are brilliant at there jobs

"Absolutely fantastic"

I cant thank them enough for today have a terrible fear of needles and holly was absolutely brilliant along with her dental nurse thank you for a pain free filling
You are all brilliant such lovely friendly staff every single one of you xx

"I was treated at oak dental care…"

I was treated at oak dental care treated with the upmost respect all staff were pleasant and friendly everything was explained to me before treatment would highly recommend oak dental care ormskirk

"Been coming to David for a while now"

Been coming to David for a while now, his treatments are always painless and visiting the dental practise your welcomed and put at ease as a nervous patient I don’t feel none of this when coming.
David is the best dentist I’ve ever been :) thank you

"I recently attended Oak Dental Ormskirk…"

I recently attended Oak Dental Ormskirk as a new patient with my daughter, I can’t praise the practice enough for their efficiency and compassion towards me and my daughter who has autism.

We were seen by Dr D Tsang whose manner is exceptional!! So professional, as was his nurse Krista (I think).
They were able to accommodate me for further treatment at a time that best suited me.

This practice really is excellent and nothing is too much trouble!

"Master Class Dentistry"

I have been attending this Practice since the mid-late 80's. At that time, I was seen by 'Judith' who was later to choose to leave. Dr. David Tsang became her replacement, so I was fortunate enough to be put straight onto his 'list' and have been to date, (October 13th '23). ,

As a much younger person (60's onwards) my parents took me to the local Dentist. I really didn't like this man and always dreaded my visits to him. Once out of school and into employment, I chose to stop going to him in favour of 'no pain'. It therefore became years before I needed any Dental care. Early '80's I was told that a new Dentist had taken over. Such a brilliant Dentist (Dr. Rob Clipston) who completely restored my faith.

Now with David Tsang, I have always enjoyed pain-free dental work. His injections are painless, after which he carries out his 'Craft' with pure accuracy. Nothing is too much trouble, and he is always 'there' if I need more immediate work between check-ups.

Whilst I'm able to (!!), he's also great to chat with, making the whole experience far more pleasant than certainly I've ever known.

Dr. Tsang is now one of two Directors there so for me, this Practice is in very good hands. It would be wrong to not say a word about David's Assistant - Richard. There have been others before him but 'Rich.' is his 'right hand man', with an air of Richard knows what he wants before David asks. They are therefore a great team.

The Reception staff appears to have had a few changes too. They are equally as good, 'fronting' the Practice, doing all they can when things need to be more immediate for their Patients.

Overall and for many years now, this Practice has been first class even though there's been a few changes, which I believe has been for the better. Sadly, we must all understand that certainly since Covid, this necessary and highly skilled Craft has lost too many staff members to other posts, who are not being replaced as quickly as the loss. Patients therefore need to be 'Patient' when trying to book an appointment.

All that said, I cannot fault Oak Dental Care from the moment you call them to the point when you leave, with any issues sorted as quickly as possible. I'm sure the other Dental Practitioners are all good at their respective career choices which is why Oak Dental is where you should go for any dental work.

"Spent almost £6500 and still get poor service"

Have been a patient since 2020.

Had a review back end of 2022 and tooth not causing any problem.

Abscess started around March 2023, so I call and spoke with an abrupt receptionist.

I asked if I could see a dentist as my tooth was causing pain. Six weeks would be the earliest was her reply.

I explained I am going to need root canal and crown or a dental implant asap.

Abrupt receptionist, you will have to see the dentist on your appointment.

I had to get antibiotics from another dentist, other than OAK dental.

I wait and see a dentist on my appointment, she tells me it’s her husband that does the implants so make an appointment at the desk to see him. The antibiotics had removed the abscess so at the time it wasn’t an issue.

The reception was full of people waiting to talk with receptionist, so I called back in two days later. I explained my tooth was now starting to be painful and I needed to book an appointment for an implant and more antibiotics.

Abrupt receptionist, well we don’t have anybody doing implants, it’s just somebody who comes in and that might be July, but we don’t know yet.

So, i asked about my denplan, if I have to move dentist does that move with me, yes that’s probably the best thing to do was her reply.

If they don’t have implant service, they should have said in my review earlier in the week.

Communication is poor at best, I tried emailing reception for two years, never got a reply.

I personally would not recommend this dental business to anybody, there is no care, its just a business.

After consulting denplan, her advice was wrong, the denplan contract with existing dentist ends and a new one is taken out with denplan via a new dentist.

"Please do not go to Oak Dental Care…"

Please do not go to Oak Dental Care Ormskirk, been waiting nearly 2 years to have my wisdom tooth removed, only to find out I wasn't referred from the start, have spoken to staff there regarding this, never had a phone call returned.
Lucky I have explained this to the dental hospital who have agreed to see me.
Just noticed it cost me £4.67 to Oak dentist