"A response is a rarity"

Absolutely shocking inward-looking and self-serving organisation that does not bother to reply to correspondence and has a complaints policy that might as well be written on toilet paper. Seems to be full of employees that have no intention of making decisions in the public interest, but rather in the interests of what's easiest for them.

"Unredeemable in every facet"

Unredeemable in every facet. Never once gotten better. Every year they get worse and worse. From buses to bins to literally everything.

"Inhumane treatment of old people"

The Highways Gloucester told everybody that the only access to an estate containing many elderly people would be closed for 3 weeks. This was a lie but it caused great panic. Old people would be missing essential health appointments. Their 'Stakeholder Department' lied to people about the closures. My own stepmother was denied essential care visits. The staff involved were cruel and callous in how they dealt with this .

"Issue parking tickets but no signage or warnings!"

Parked on a road with no signage and no road markings, got a parking ticket and turned out there was signage hidden in a tree half a mile away which I was supposed to have seen!
Trying to discuss this with them is a nightmare - perhaps their complaints policy is hidden in a tree too…

"No stars would be more accurate"

No stars would be more accurate. Shambolic!
No phones are ever answered. I have tried from the CEO down to the complaints dept and all just ring out.
Getting hold of anyone is nigh on impossible.
Where are they all?
What are we paying them for?
An utter disgrace!
They should be put on special measures by the goverment.

"Gross misconduct and abuse of power at Parking Services…"

Inhumane people in Parking Services completely out of their depth. A contested PCN which was paid in full regardless under protest and in full and final settlement. Believing the matter closed as over 5 months all communications from the victim had been ignored. Allegedly Parking Services subsequently did send letters to an address that was not the address for the victim at the DVLA. Meaning letters went missing and the Warrant of Control to seize goods was in fact legally invalid and legally not commensurate with the alleged missed payment.

Due to Parking Services own gross negligence and abusing their power, they increased their fees by a preposterous 2068.57%. A formal appeal was immediately filed with the UK Courts and a complaint has been filed with Local Authority Ombudsman. These people do neither operate with any human judgment, nor discretion, nor compassion, nor tact nor accuracy intentionally causing physical, emotional and financial harm despite demonstrably and officially listed as vulnerable.

"SEN TRANSPORT"

SEN TRANSPORT - FOREST MINI BUS DRIVER AND HELPER FOREST OF DEAN. The driver and the helper are extremely abusive, obnoxious people in charge of special needs children I’ve ever witnessed. They block my access into my own property when try talking to the driver he gets extremely offensive and abusive towards myself probably because I’m a woman. When my husband approached him about when is he going to move the mini bus as he needed to go to Gloucester hospital urgently for treatment the driver and helper started a heated argument and threats were made and the children witnessed aggressive behaviour. Absolutely appalling that these children have to go through this from the driver and the helper they left the children unattended on the bus whilst they were causing trouble. The child on the bus was about just 6 years old and its special needs and the poor boy had to witness this. I Hope something is done as I’ve never known anything like it.

"No response from Gloucestershire county…"

I have been emailing for over a year trying to sort out my final council tax bill following moving out and renting out my property. I had been getting no reponse from them but now received a bill with legal fees! They have my direct debit details (I have been paying council tax for over 15 years). I am at a loss as to what to do next. All I get is an automated response.

"Absolutely shocking and pathetic."

Absolutely shocking and pathetic.

I received a bill of £331 today 04/07/2023 for a property I left 7 months ago. When I left I made sure I settled full and final. This is not fair on families who are just living on the budget and sudden bills pops up like that. Shocking

"Slow, inefficient, struggling..."

Slow, inefficient, struggling to keep up with basic requirements - the list is long. Emails aren't often answered and, when they are, they're generally unhelpful and don't solve a problem. I love living in the Cotswolds but would rather live within the area of any other county council!