"my order was delivered but with missing…"

my order was delivered but with missing items which certainly should have been relayed to me allowing me to make alternative arrangements for the materials it is almost impossible to plan a woks schedule around a materials supply company who makes a delivery with half the materials missing very inconvenient to the builder and his customer. can you ensure that if availability of materials is in question you inform the customer when ordering.

"Fantastic local company"

Fantastic local company

"The best builders Marchant’s by far"

The best builders Marchant’s by far, great staff and quality prices.

"2 different deliverys of gravel due…"

2 different deliverys of gravel due both between 7.30am and 12.29pm on different dates (didnt order enough the 1st time) and both have been late. 1st one by a couple of hours and 2nd im yet to receive! No phonecall neither so say it will be late which is why i have rated poor. Had there have been communication it wouldnt have bothered me.

"Very helpful"

Very helpful, good prices, well organised.

"Great local company"

Great local company, very helpful to small businesses tradesmen

"Great service"

Great service

"At the time of my order the website was…"

At the time of my order the website was not functioning as it should only allowing three items to be ordered at anyone time.
Once when after two days I managed to speak to someone by phone,
my order was corrected but the PAR timber required was replaced by treated. Regardless of any frustration I felt at the time all your staff when spoken to were kind, understanding and did their level best to be helpful.
I think you (Interline) in going forward might want to develop a small dedicated helpline with staff well versed with your products, who can take an order and then pass to transport might be a better way forward.

"as always excellent service"

as always excellent service

"Order of decking"

Very quick efficient service